Concierge Manager - Retail & Hospitality

Retailworld Resourcing

Are you a currently working within the retail or hospitality sector and passionate about delivering exceptional customer experiences?

This exclusive position will allow you to be at the heart of NZ’s leading retail precinct, unlike anything Auckland has seen before. An iconic destination, bringing together a carefully curated mix of local and international brands to create world-class retail and dining experiences.

The Concierge Manager will bring a strong leadership platform to help form the concierge department that will be the face of the brand and integral in delivering a world-class experience for their customers! The role will be incredibly diverse and challenging where no two days will be the same and you will play an important role in communicating the services and marketing initiatives to their customers. 
You will live and breathe the retail and hospitality industries and have your finger firmly on the pulse with what’s going on around Auckland. You are a confident communicator that will be able to build strong internal and external stakeholder relationships, be adaptable, able to influence across all levels and be able to work autonomously. But most importantly you will be passionate about enhancing the service offering! 
The Role: 
  • Lead the Concierge Team, including all training & development 
  • Be a champion and advocate for the precinct - including all retailers and hospitality environments
  • Delivering a high standard of customer service at all times leading by example
  • Support the marketing team and be knowledgeable of all campaigns, events & initiatives and communicate to customers 
  • Be on top of any incident reporting and completing risk assessments along with hazard reports
  • At times assist the Centre Management team with any ad-hoc requirements and any ongoing recommendations for enhancement 
About You:
  • Confident in communicating with guests, retailers, internal and external stakeholders 
  • Be agile in your shifts depending on what’s going on in the centre 
  • Excellent customer service and service delivery skills 
  • An ambition to learn and develop your professional skills
  • A down to earth, dynamic and personable character and definitely a problem solver 
  • In-depth knowledge of Auckland and surrounding areas, restaurants and activities
What you’ll be rewarded with:
  • A full-time, secure position with a competitive pay rate & tools of trade
  • Health Insurance, Life & Salary continuation insurance
  • Excellent working conditions with a balance between indoor and outdoor tasks, and the opportunity for ongoing personal development
  • The ability to work as part of a motivated team and be highly organised
  • Most importantly, work within a supportive work environment that is accepting of peoples’ differences benefits everybody in an organisation
So, if you love retail and hospitality and more importantly passionate about enhancing the service offering then this could be the role for you!

Please register your interest by clicking “Apply Now”, or for any questions please contact Dana at;