IT Support Engineer

Recruitment Alternative

A well-established IT company is looking for a star candidate to complement their talented team. Excellent Training, Career Development and Culture.

  • Modern Technologies
  • Excellent Career Path
  • Fantastic Training and Qualifications
  • Family Friendly Culture
  • Work within a solid talented team of dedicated specialists
  • 20 Mins from Melb CBD
  • Free Onsite Parking
  • Fun and Supportive culture
  • Commencing ASAP
  • Full-time permanent position
About the Employer
Our reputable client prides itself on providing a wide range of Modern IT and MYOB solutions. Due to popularity and growth, this well-established IT company with a respectable client base is looking for a star candidate to complement and grow their friendly and dedicated team.
About the Role:
This is a unique opportunity for an all-round IT Support Engineer with excellent communication skills and presentation skills to work with modern technologies and provide exceptional technical solutions for a broad range of technologies and a wide range of clients. A company car can be provided for any client visits.
  • Ongoing IT and Sales training
  • Microsoft and IT Certifications provided
  • Mobile Phone and Laptop provided
  • Salary Sacrifice options
  • Social and Supportive Environment
  • Provide 1st and 2nd level Managed Services, Technical Support services, Office 365 Migrations, Network Administration, Consulting services to businesses
  • Administration/Management and Maintenance of a range of software, primarily: Microsoft 365, Sophos router and wireless access points, 3CX VoIP Systems and ConnectWise CRM
  • Printer configuration, decommission users, reset passwords, support network environments, system backups, monitoring onsite and offsite
  • PC and computer installations, software installation, configure new equipment onsite and maintenance of ICT systems
  • Hands on experience with Sophos router and wireless access points
  • Respond, Log, and update all help desk incidents
  • Prepare and provide quotes/proposals for customers, ensure solutions meet or exceed customer expectation
  • Respond to customer inquiries and provide immediate customer assistance via email, telephone and onsite.
  • Provide ad-hoc client visits
Skills and Experience:
  • Responsible, Reliable, well presented and not afraid of hard work
  • Ideally, two-plus years’ experience supporting Microsoft 365, Sophos router and wireless access points, 3CX VoIP Systems and ConnectWise CRM
  • MYOB experience is highly desirable
  • Experience supporting a wide variety of clients
  • Excellent troubleshooting capabilities
  • Excellent Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
  • Ability to assist the sales team by answering questions, providing technical guidance, support and increase business sales
  • Business Maturity
  • Excellent Customer Service skills
  • Interest in Cloud Azure and G-suite
  • Must have a current drivers’ licence and own vehicle
  • Excellent communication skills, interpersonal skills, and presentation skills
If you have the above skills and are looking for your next challenge, please apply now by sending your CV.

Please note only candidates that meet our client’s selection criteria will be contacted.
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