Front Office Manager - Perth

Human Solutions Group

We have an exciting opportunity for a Front Office Manager to join  this unique and fast paced hotel

  • Our client are offering a unique experience
  • Team player with excellent communication skills and attention to detail.
  • Part of a larger hotel group
We are thrilled to be providing a fabulous opportunity to join a great team.
  
Our client are offering a unique experience entering a new and exciting era and are looking forward to building our Team in support of this.


 
We have an exciting opportunity for a Front Office Manager. You will be enthusiastic, motivated, and able to work well in a very fast paced environment.

Having worked in a similar role within the hospitality industry, you will be a team player with excellent communication skills and attention to detail.
 
What you will be doing:

  • Monitor the appearance, standards and performance of the Front Office team members with an emphasis on training and teamwork.
  • Ensure brand and service standards are in place, maintained, audited and celebrated.
  • To ensure Front Office department operates with a sales attitude, and all team members are aware of sales opportunities within the hotel to assist in maximising revenue.
  • Acts as the “Service Champion” for the hotel and seeks out opportunities to enhance the guest experience in all areas of the hotel.
  • Ensure company procedures are followed and relevant documentation is completed in relation to no-shows, early departures and requests for refunds.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Assists the Management in the preparation of the annual budget, forecasts, replacements and investments planning and capital projects.
  • Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and, in a state of awareness for any emergency, which may occur.
  • Ensures Front Office policies and procedure manuals are complete and kept up to date at all times, including all relevant job descriptions.
  • Ensure room rate discounts and complimentary upgrades are administered and approved according to the internal policy.
  • Lead the performance review process of the Front Office department
Your experience and skills include:
  • Have 2+ Years’ experience in a similar position within a 5 star environment
  • Comprehensive knowledge of Front Office operations
  • Proven ability to effectively lead, motivate, coach and develop your team
  • Strong guest service orientation and training skills background
  • Self‑motivated, with the ability to make effective decisions
  • Ability to work and maintain high service levels under pressure
  • Immaculate presentation and good communications skills.
  • Working Knowledge of CMS highly desirable
A great work/ life balance is valued, and hours will be shaped around service. 
 
This role is live on site positions which will be discussed in detail with the successful candidate.
 
To be considered for the role please submit  your resume to resumes@hsg.com.au ref: 8086 or for a confidential discussion please call Beau Keller on 02 8248 9800.