Retail IP Case Manager

Allura Partners

Excellent opportunity for motivated and ambitious CTP or Workers Comp claims professionals with passion for customer service and strategic assessment

  • Life Claims position seeking experienced Life or Workers Comp case managers
  • Intensive training, supportive management and flexible WFH
  • Transparent career development model with multiple opps to progress within
The company!

Innovative products combined with a collaborative, fun and social team culture, this client knows how to treat their staff well and promote "stand out" performers within, with their transparent developmental career plan. Extremely customer centric, the main goal is to excel within customer experience and offer the very best help and assistance to those most in need.

The role!

To adapt the company's core philosophy, which puts customers at the heart of the process, encouraging them to realise their very best quality of life. To thoroughly assess and strategically manage a portfolio of Income Protection claims whilst utilising all relevant stakeholders to achieve positive outcomes within company service standards.

Utilising effective interview techniques, (which you will adapt as part of your intensive training) you will consider the whole picture, including claims history, diagnosis, condition of claim and set out clear case goals. Effectively liaise with treating doctors and rehab specialists to put in place a clear, functional and achievable return to work strategy. Determination of eligibility and entitlement including any early detection of non disclosure will lead to an effective and holistic claims review, taking into account all impacting factors such as policy terms, loadings, exemptions, financials, medical and occupational information. 

The person!

The ideal newest team member will ideally showcase the following:
  • Knowledge of Life Insurance claims either Group or Retail (preferred)
  • Knowledge of dispute resolution, Injury Management and RTW/rehab strategy
  • Ability to assess financial information to ascertain pre disability income 
  • Investigative techniques and ability to engage specialists as required
  • Medical terminology, familiar with conditions, treatments and recovery
  • Exceptional communication skills 
  • Ability to embrace and contribute to change and continual learning and development
  • Confident, professional yet empathetic customer service skills
  • Knowledge of financial, legal, occupational and rehab process beneficial
**I would also love to hear from Allied Health professionals and/or claims professionals from workers compensation or CTP** 

Virtual interviews/on-boarding will occur with this client and we are interviewing immediately. If this opportunity is of interest, please apply using the link or by emailing Leanne Wells at leanne.wells@allurapartners.com.au