UX Researcher/Designer

Talent Army

Awesome growing SaaS business looking to add a UX Researcher/Designer to their Mana based team.

The focus of this role:
Working alongside the developers and the Product team, you will be a key player in creating value and making a meaningful difference to the business and our customers. You will be instrumental in understanding our customers and lead UX research efforts. You will analyse customer themes, and utilise these to inform product design and development. You will create both practical and user-friendly digital applications that not only enhance the functionality but provide an exceptional user experience to all customers.

What you’ll do:
● Work alongside the Product, Marketing and Customer Service teams to understand end-users challenges and help suggest, design and deliver innovative solutions.
● Interview and get to know customers to understand their pain points and opportunities, through generative research.
● Undertake prototype testing with customers.
● Work with the Product team on thematic analysis.
● Analyse customer research, draw conclusions and suggest recommendations for product improvements with the wider Product team.
● Present customer research findings, conclusions and recommendations to the business - either to specific teams or the business as a whole

What success looks like:
● Your understanding of the customer point of view is developed and robust and you are able to translate that for the Product and Development teams.
● You have sound and collaborative relationships with others in the business, such as Marketing, Development and Advisory teams
● Your workflow is well prioritised and managed, utilising technology and easily accessible to others in the team
● Product UX research is seen as a vital and valuable part of the product development journey.
● You take responsibility for assigned tasks, demonstrate high levels of accountability and are a team player.
● You have a growth mindset, take on constructive feedback, but are also confident to challenge ideas and make suggestions.

What you’ll bring:
● Extensive understanding and depth of practice of usability, design principles and UX - this is your passion and what you live and breathe!
● You’ll bring a strong knowledge of research techniques, prototyping tools and analysis methods for quickly turning customer problems into world class product solutions.
● Excellent ability to articulate design decisions and customer problems - in presentations, impromptu & planned discussions & teamwork.
● You take responsibility for assigned tasks, demonstrate high levels of accountability and are a team player.
● You have a growth mindset, you take on constructive feedback, but are also confident to challenge ideas and make suggestions.
● Excellent communication skills, well organised and show great attention to detail. You’re able to take charge of priorities, deadlines, tasks to get work done.
● Experience combining business and user requirements, analysing and defining the product UX vision to meet the needs of customers and users.
● Strong experience working closely with developers and agile product teams.
● A focus on success and a willingness to help drive the business forward

The team is based in Mana but work from home a couple of days a week.