Reservations Coordinator @ Solotel

Solotel

Join Solotel's Hospitality Family - operating for over 30 years. Flexible rosters & casual hours up for grabs! With some of the best venues in town!

  • Flexible hours - perfect for students or people returning to work
  • Great team environment, work hard play hard!
  • Darlinghurst based office
The Role
Based in our beautiful contact centre office in Darlinghurst, this role is often the first point of contact for our valued clientele, answering first calls and being the first impression in an industry where impressions really matter.  

You will need to be warm, friendly and bubbly - a real people person who gets a kick out of delivering great service and finding ways to go above and beyond.

Working within a busy and tight-knot team within the contact centre, your day to day will include - 
  • Restaurant Reservations - managing full end to end of day to day system for reservations through ResPAK
  • Confirmations - confirming all reservations for the day via phone and/or email
  • Enquiries - first port of call for all enquiries - and finding solutions - e.g. perhaps the venue they want is booked out - where else we offer them? 
Responsible for a portfolio of 30+ venues means it is super fast-paced! We want you to be a go-getter with lots of energy, ideas and drive.

Hours & Rosters
Coming into a busy silly season, we will have plenty of hours up for grabs, across 7 days per week, days and evenings. Perfect for a student or a parent returning to work who needs flexible hours.


About You 
- Strong communication skills - especially over the phone
- Ability to effectively guide, support and convey information over the phone
- Ability to follow scripts and workflows while maintaining high quality customer service
- Provide timely and accurate information over the phone and via email with a - focus on first contact resolution
- Passion to succeed in a fast paced/dynamic environment
- Previous experience in restaurants and using reservations systems (ResPAK preferred)
- Passion for dining, beverage and hospitality experiences 


If this sounds like you, write and tell us why!


The Business 
As a part of the Solotel Group with 30 venues and counting across Sydney & Brisbane, you can enjoy a passionate values-based business that treats everyone as family and offers some fantastic rewards to staff.  With us, you can rely on generous training, endless career opportunities and plenty of fun along the way.