AEM Development Support

MTP Services

Exclusive opportunity for an experienced Development Support Specialist (AEM) to join a team within the Federal Government!

MTP Services provides IT Contracting and Professional Services to the Canberra Market. Join a talented team and work in a culture that fosters an inclusive and flexible work environment, offering opportunities to grow and contribute to the company.

Our client is seeking an experienced AEM Development Support Specialist to join the team. You will be providing the client with Level 2 and Level 3 support services for their AEM implementation (AEM Sites, Assets Forms, XML Add-on, FMPS). Level 1 is provided by their internal Service Desk team.

Sustainment support hours are 7am to 7pm. It is expected the successful candidate will provide support between 10:30am and 7pm.

Responsibilities Include:
  • Triage of Incidents and Requests, such as actioning approved Standard Change requests (e.g. user data or configuration changes), the routine monitoring and management of request queues, and the updating of workarounds and knowledge articles.
  • Higher skill level Application support, including the investigation of more complex incidents and the design and development of workarounds to basic Problems and Change Requests (RFCs).
  • Maintenance of Change, Release, and CMDB records. Escalation of tickets to Level 4 Adobe Product Support.
  • Being a reactive BAU environment, the successful candidate will be highly responsive to tickets as they come in.
    Responding to customers directly, or escalating to the appropriate team
  • Documentation updates, as this is a key requirement in a Sustainment environment
  • Defect resolution
  • Parallel development tasks, such as upgrade of AEM 6.3 to 6.5
  • Engaging with internal teams, such as Service Desk, Security, Architecture, Hardware, Gateway operations
Skills Needed: AEM Sites, Assets Forms, XML Add-on, FMPS, Java

**Must have a Negative Vetting 1 Security Clearance**

For more information please apply, or contact Shenny Chiu from MTP Services on 0421 011 998, or via email