ICT Incident Manager

MTP Services

The ICT Incident Manager will lead and develop a small geographically diverse team to deliver across the department.

MTP Services provides IT Contracting and Professional Services to the Canberra Market. Join a talented team and work in a culture that fosters an inclusive and flexible work environment, offering opportunities to grow and contribute to the company.
  • 12 month contract + 24 month extension
  • No Clearance 
  • Australian citizenship required 
As the owner of the ICT Incident Management Process, be responsible for and with limited supervision, ensuring compliance with clients ICT Incident Management policy and processes.

This will include but not limited to:
  • Ensuring that any ICT Incidents are governed by and compliant with clients Incident Management Policy & Process.
  • Ensure that incidents are logged and managed with the appropriate priority levels.
  • Facilitate the appropriate levels of communication and as required, escalation of incidents.
  • Working within a government shared service arrangement where ICT systems and services are outsourced, ensure that incidents are investigated and resolved in a timely manner that aligns with assigned priorities and meets defined SLAs.
  • Regular reporting of ICT Incidents including trend analysis.
  • Coordinate interfaces between Incident Management and other Service Management processes.
  • Draft task cards, divisional communications, briefing papers and other corporate documents as they relate to ICT Incident Management;
  • Engage with internal and external stakeholders in a positive and professional manner; and
  • Work proactively and collaboratively to resolve incidents and achieve business outcomes

If you have any questions please contact Sally Dixon from MTP Services on 0450050252, or via email sally.dixon@mtpservices.com.au

Apply now for more info!