Workers Compensation Administration Manager

Mayday Recruitment

Lead an established and successful Administration Team | Assist in achieving business goals | Manage process improvements throughout the business

  • Report directly to the Head of Fullfillment
  • Manage a team of 10 across 3 states
  • Lead the team to achieve new business goals
MAYDAY Recruitment is excited to be recruiting for a Workers Compensation Administration Team Manager to join a well-established and continuously growing company based in the CBD. 
  
What’s in it for you?
  • Monthly RDO's equating to an extra 12 days annual leave a year!
  • Join an established continuously growing company, that has a genuine desire to build caring and collaborative relationships
  • Supportive & social team culture
  • Agile work environment
  • Beautiful CBD location
  • Attractive salary
  • Huge & interstate progression opportunities
What will you be doing?
  • Lead and manage a dynamic and growing administration team of 10 across 3 states
  • Develop process improvement and implement throughout the organisation nationally
  • Collaborate successfully with internal and external stakeholders, especially the claims team 
  • Report directly to Head of Fulfillment in Melbourne
  • Provide High level of Customer Service to Clients and Customers
  • Supporting Claims officers as requested
  • Assist in the assembling of appropriate medical information and facts regarding claims 
  • Measure key metrics and performance of the team
  • Manage escalations from the team and process appropriate action
  • Communicate and interact with medical professionals, support agencies and others to monitor and assess the progress of rehabilitation efforts, and to facilitate return to work 
  • Prepare all necessary forms, records and documentation, to include statistical analyses and reports, for all claims assigned, as required by various regulatory agencies.
  • Perform miscellaneous job-related duties as assigned.
What experience will you have?
  • Previous experience managing a Workers Compensation Administration team or prior leadership experience within the Insurance space desired but not essential
  • Exposure to driving change and process improvement
  • An energetic and enthusiastic outlook and attitude
  • Exceptional verbal and written communication skills
  • Ability to be proactive and use initiative
  • Proficient in Microsoft office suite
  • High attention to detail, and excellent time management
  • Ideally experienced within Workers Compensation, Insurance or Health background
If this sounds like the perfect role for you, and you genuinely feel you have relevant experience, please click to apply with you most up to date CV.