Solution Architect - CX/UX

Techspace

Play a role in creating a satisfying and compelling experience for users of a product, with a focus on reshaping the customer experience!

  • CX/UX digital domain
  • Siebel
  • 6 months initial contract with extensions
About the role:

As a Solution Architect, you will play an active role in, and will be expected to contribute in multiple ways towards, a customer's success and initial speed to value. You will be responsible for the overall Solution encompassing all areas for the Customer Experience implementation. As a Solution Architect you will consistently demonstrate customer focus, in a professional manner, as you will deliver contributions of design, build, and validation throughout the Implementation life cycle.

About you:  
  • Siebel is the toolset as such ideally Siebel experience otherwise any other CRM experience is required. 
  • CX/UX digital domain - customer journey
  • Experience with designing front end channels
  • Digital channels: - e-commerce, telco shop, and telco self-service and the like
  • Solution Architect for the Online self-service portal and Mobile App to support the different telco products for customers like Mobile, Landline, Broadband, e-commerce, telco shop, etc.
  • Allow customers to perform self-service operations like TopUp, pay bills, plan changes, etc.
About Techspace
Become part of a dynamic NZ success story.  Techspace is a fast-growing NZ owned company that has developed an enviable reputation as one of NZ's leading independent IT Advisors, providing IT management and implementation expertise for many of NZ’s best-known companies.  Those companies trust us to support their most important business decisions – their team, and we are excited to work with them to find the right people to support their growth.
   
If this role sounds like you and you would like to know more, please apply now using the links provided addressing your application to Ana Dragulescu.
  
Given the prompt start required for this contract only applicants residing in New Zealand with a valid visa can be considered.