Customer Solutions Officer

Mortgage House

We're looking for passionate and driven individuals who are keen to advance their career in the finance industry!

  • Immediate start
  • Career development and recognition
  • Excellent office location with panoramic views
Mortgage House is an award winning finance company and has been in business for over 30 successful years!
We’re looking for passionate and driven individuals who are keen to advance their career in the finance industry.
Our House Mates are ambitious, knowledgeable and diverse and we want you to join the team!
  
What you’ll do as a Customer Solutions Officer:
  
  • Assisting our valued customers with a smooth transition from settlement to post care support with all payment related matters, resolving customer disputes, settlement disbursements, expiries, discharges and other tasks
  • Assist the Variations and Constructions Officer with the processing of conversions and product changes
  • Deliver customer solutions both over the phone and through efficient email administration in a timely manner
  • Drive referrals by identifying opportunities to further assist customers
  
  
We’re looking for House Mates:
  
  • that are passionate about customer service and have excellent communication skills
  • that have knowledge and experience with banking transaction, experience in lending or mortgages
  • Skilled in analysing information, identifying errors or issues and problem solving to reach genuine solutions
  • Competent in carrying out responsibilities in accordance with the requirements of relevant legislation and compliance requirements
  • Able to maintain composure when dealing with difficult or emotional customers with the ability to control the conversation to ensure a mutually agreeable solution/outcome is achieved
  
And just to mention a few of the benefits:
  
  • Discounts on home and investment loan products
  • Top floor office in North Sydney with panoramic views around the harbour
  • Employee Assistance Program (EAP)
  • Close to all transport and shops - you won’t have to walk in the rain!
  • Development & recognition
  • Social events (who doesn’t love bubbles on Melbourne Cup day!)
  
If this position sounds like the complete job for you, then we are eager to review your application. Please submit today!