Service Desk

Technical Focus Pty Ltd t/as Talent Focus

Permanent role providing IT and customer support within a global logistics service provider.

The role will be the first point of contact for all IT support, respond to Level 1 request,  diagnose and troubleshoot , and if necessary escalate the problem to the appropriate level support for users.

Provide that eliminate waste within Technical Services operations. All primary activities and time must be documented and logged into the service desk system.

Critical skills experience in basic hardware and software products and problem solving, diagnostics skills.

Passionate in customer service, first level user support. Provide excellent service levels through effective troubleshooting skills, problem ownership and consistent and dependable customer support. Maintain close relationship with functional departments.

Operating Standards – responsible for documenting solutions to problems. Continuous work to improve customer support processes and practices.

These individuals also obtain and evaluate all relevant information to handle product and service inquiries. They may provide pricing and delivery information and process orders, forms, and requests.


REQUIRED SKILLS AND EXPERIENCE:
  • Degree / certificate in computer science, information systems, or related studies
  • Relevant work experience in help desk, IT support, and customer service
  • Experience in products or services providers, order processing and request are highly advantageous

Interested ? Please apply to topjobs@talentfocus.com.au or speak with Edward  at (02) 9421 5900