Area Support Manager

The Talent Hive

A busy and challening role which offers a unique blend of technical, people and process focuses.

  • Global brand
  • Technical product support focus
  • Engage your engineering, communication and sales support skills
About us
HamiltonJet is the world leader in the design and manufacture of waterjet propulsion systems for high-speed marine craft. With over 50,000 waterjet propulsion units installed worldwide, Hamilton Jet represents the latest in waterjet technology and is recognised as the world's most experienced waterjet manufacturer. Based in New Zealand, they employ over 350 people worldwide in all aspects of waterjet design, manufacturing and distribution and export 98% of production.

Producing much more than just recreational units, Hamilton Jet technology is utilised in vessels for the military, security, search and rescue, fast ferry, oil and gas and renewable energy sectors.

Due to internal growth in the business, we are looking for an Area Support Manager to join the team.

About the opportunity
As an Area Support Manager with Hamilton Jet, the main focus of your role will be to provide the technical and commercial information required for tenders, quotes and general sales enquiries. Working within the Christchurch based marketing team the key to your success in this role will be your ability to work in unison with Area Sales Managers who are based in one of the company’s Regional Offices in Asia, Europe or the Americas. The Area Sales Managers will be generating sales leads, whilst you will provide the technical information and manage the sales systems and process. This relationship requires a high level of communication to underpin sale prospecting activities and to ensure a high level of product support to the regional distributor network.

You will also be responsible for managing, training and providing technical and commercial support to regional distributors, managing jet sales to distributors, resolution of any warranty issues, and ensuring that the relevant data and systems are kept up to date.

This is a detail focused role with a strong systems and customer support focus. The team pride themselves on their accuracy and quick response times to all technical sales queries, order entries and quotation requests.

About you
The successful candidate will be a commercially aware, detail driven individual and would ideally possess the following

  • Tertiary engineering or other similar technical qualification
  • A genuine interest in the complex technical challenges of boatbuilders and boat owners
  • Proven technical support experience
  • Experience reviewing and preparing tenders, quotes and guarantee
  • Exposure to a low/medium volume, export focused, OEM environment would be beneficial
  • Strong collaboration and relationship building skills
  • Excellent communication skills across cultures and language barriers
  • High level of both written and spoken English
  • Ability to work closely with a tight knit team
  • Ability to manage a constant demand for detailed responses with short turnaround times
This is a unique opportunity for a sales and support minded engineer or technically competent person to join a globally recognised technology leader and to directly contribute towards the on-going success of Hamilton Jet.

Apply on line today or email your application to engineer@thetalenthive.co.nz

Alternatively contact Matt Love-Smith on 03 3900445 for a confidential enquiry.