Customer Experience Consultant

Optimal Recruitment Pty Ltd

A fantastic opportunity for an experienced Customer Support Consultant to join a supportive and successful team based on the Northern Beaches, Sydney


 
  • Permanent Role
  • Immediate Start
  • Northern Beaches Modern Offices
 
Our client is a fast growing global Software company looking for an experienced and bubbly Customer Support Consultant with a drive to succeed to join their supportive team, based on the Northern Beaches, Sydney.

Servicing clients globally, they have created a Software streamlining processes for their clients from booking, inventory and invoicing.  As the first point of contact you will look after the Customer Experience, communicating, educating and training our client's customers in regards to their software, bringing your excellent customer service skills that will set this company apart from the competitors and servicing clients to a high standard.

 

Your new role:
  • Offering a high level of customer service to existing clients
  • Providing on-boarding support for new and existing customers
  • Ensuring customer satisfaction
  • Training existing customers with how to effectively use their new software and up-selling products
  • Encouraging customer confidence with using their software
  • Being able to communicate effectively and provide quick 'how to's' to solving queries
  • Advise management of product development improvements
To be successful you will be:
  • Self-motivated with a 'can-do' attitude 
  • Friendly and positive attitude
  • The ability to manage your time effectively
  • Minimum 1 years customer service experience 
  • Sales/Account Management experience
The Rewards
  • Competitive salary 
  • On going training and development
  • Career progression
If you are looking to join a growing company, within a dynamic team who will support your growth as they grow, please send your cv to sal@optimalrecruitment.com.au or for a confidential chat please call 0478 559 817