Service & Repairs Co-ordinator

Optimal Recruitment Pty Ltd

Permanent full-time role based in Warriewood working for a global distributor of electrical good. Fantastic team environment

  • Full-time permanent position
  • Parking on Site
  • Global Distributor of electronic equipment
  • Career progression 
Our client is Australia's leading distributor of quality electronic, sound and vision equipment, ranging from home cinemas to professional and broadcast requirements for the country's television and recording networks.

A rare opportunity has arisen for a Service Coordinator to join the team in the Sydney Office, the successful candidate will report direct to the Service Support Manager.  

The main objectives of the role are to ensure a high level of customer service whilst ensuring that all service, returns and repairs are co-ordinated with internal and external stakeholders in a satisfactory and timely manner.

Key Responsibilities will include:-
  • Monitoring and processing the Service e-mail box with up to 60 new emails per day received
  • Answering customers' service telephone enquiries around 20 per day
  • Organising returns and processing return authorities
  • Recommending service agents in regions outside of Sydney
  • Allocating jobs to service techs internally
  • Arrange replacement goods for warranty items
  • Provide service reports to manufacturers
  • Organise freight back to manufacturers for returned faulty items
  • Adhere to SLAs which sit around 2 weeks turnaround
  • Providing general reporting and administrative assistance  
Experience needed to apply:-
  • High level of proven customer service skills, demonstrated experience in a similar role of 2 years or more
  • General problem solving skills
  • Intermediate Microsoft Office skills
  • Able to self manage as well as work within a team environment, must be a self-starter
  • Excellent communication skills, both written and oral
  • Experience with Pronto/integrated systems desirable but not essential
On Offer:-
  • General office hours are 8.45am – 5.00pm 
  • A vibrant and friendly company culture
  • Parking on site
  • Friday nibbles and drinks
  • Annual bonus
This is a fantastic opportunity that doesn't come along very often.  Our client is an employer of choice on the Northern Beaches of Sydney you will need to get your application and covering letter in quickly!

Apply now by submitting your Resume and covering letter or for a confidential chat call Julie on 02 8416 4181