Network (VoIP) Communications Technician

Recruit Personnel

Seeking a ITC experienced Network/VoIP technician, to work in a customer service focused telecommunications company with an excellent culture!

  • VoIP Technician with customer service mindset
  • Training/ Certification opportunities available to the right candidate
  • Eager, dynamic ITC technician in the Hunter Valley region
We are are seeking a Network Communications Technician to join a fast growing telecommunications provider in the Hunter Valley. This position would suit someone with a Certificate IV in ITC (Networking) or similar certifications. Ideally with a customer service mindset, capable and familiar to work on VoIP networking platforms.

What you'll be doing:
  • Based in the Hunter Valley region, or nearby for transport,
  • Working full-time permanent hours, with allowances for transport and the opportunity to develop further skills and certifications
  • Installation, configuration and management of network cabling in accordance with established requirements
  • Installation and ongoing delivery servicing of telecommunications
  • Installation configuration and management of VoIP software systems,
  • Advise and supply technical assistance aimed at improving system metrics, reliability, and improvement
  • Be an integral part of a company culture that values and rewards eagerness, a willingness to adapt, and a positive attitude!
  • Utilising your customer service mindset, and the ability to effectively communicate with end users.
Essential Criteria:
  • Certificate IV in ICT, or similar Technology certification (NOTE: other technology centered certifications will also be considered as further training and certification may be offered to the right candidate);
  • Experience with network installation and administration. Familiarity with Autotask CRM or other field CRM advantageous;
  • An analytical mindset, ready to offer, build and troubleshoot solutions, and report and document your process;
  • Experience in or knowledge of 3CX, Ubiquiti and Yealink platforms highly regarded. Cross-platform software experience also highly regarded;
  • Understanding of DNS, DHCP, VPN, WIFI and general networking
National Police Check, Working with Children Check, and Network Security Licence or the ability to receive these certificates without issue, Drivers License, and own transport preferable. Also advantageous to have own tools.

If this sounds like you, and you would like to know more, please reach out by providing a cover letter addressing the essential criteria above, and a resume outlining recent relevant experience and qualifications.

Further information available upon application.