Retention Manager - Global SaaS Company

White Bay Search

Senior sales leadership role with the ability to directly see and measure the impact you are making on the APAC region's overall business results.

  • Award winning Global SaaS Edtech Business
  • Directly reporting to the Head of Sales
  • Certified Great place to work
The Retention Manager will lead, coach and drive the direct Client Management team responsible for renewal and retention across the APAC region. They will also provide guidance to Key Account Managers in their client retention and renewal activity with key customers. Creating a customer life cycle process and playbook that oversees on boarding, implementation, product usage, forecasting, up-selling, cross selling and end to end Customer Success
What will they achieve in the role?        
  • Develop and deliver the renewal and retention plan for the APAC region
  • Lead and guide the APAC Retention team to achieve renewal growth targets
  • Guide and support Key Account Managers with High Value client renewal and retention activity
  • Support the ongoing capability build and development of team members
Key linkages for the Retention Manager will include:
  • Head of Sales APAC
  • Territory Team Leaders
  • Regional Marketing teams
  • Global Head of Retention Marketing
  • Global Head of Sales Operations and Enablement
  • Team members
How will success be measured?
  • Meeting / exceeding renewal and retention cash billing and revenue targets
  • Develop a process and strategy to ensure higher renewal rates
  • Meeting Product specific retention rates for each geographic territory
  • Creating and supporting a team that delivers Customer Success and excellence in service and account management
  • Team engagement and feedback
  • Customer NPS scores
The ideal candidate should have:
  • Proven experience in developing successful client retention strategies at a national level that have delivered growth (Australia & NZ preferred)
  • Extensive experience in managing, leading and coaching renewal sales teams to meet and exceed targets preferably in a SaaS based business model
  • Experience in managing and measuring revenue either in a renewal or new sales business within a SaaS based business model
  • Forecasting and pipeline management skills
  • A solid understanding and direct selling experience in Edtech / E-learning ANZ markets and the ability to develop customised strategies to address the market opportunity 
Personal characteristics/ attributes desired:     
  • Be a proven sales leader with a track record of developing, supporting and coaching their people to achieve success
  • Be great at building effective relationships within a complex global organisation
  • Be extremely customer centric
  • Be passionate about learning – for both themselves and others  
This is a superb opportunity to join an established, award winning, Australian owned business whom have been a world leader in their space for the past 20 years. With a current global sales team in excess of 100 members there is further opportunity for professional growth within the company and excellent renumeration package on offer, there has never been a better time to join.
For a confidential conversation, please contact: Shaun Deacon on 0413888205.
Connect with Shaun upon LinkedIn: 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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