Business Analyst | SaaS product | Technical implementation

affix Group

Looking for a product oriented BA to work with co-founder on Fintech SaaS product to plan and execute best practice implementation experiences

What percentage of companies really know their customers? Sure, they gather a whole lot of data on them every day but do they actually use it to get to know them better? Within the finance sector it’s increasingly important to know the profile of who is engaging with your brand, products and services in order to better advise the end user. All the while needing to stay compliant with ever changing regulations in a compliant heavy industry! 

Don’t be a part of the past, be a part of the future.

LAB Group story:
In 2010 LAB Group was born out of a need for a digital solution to streamline the customer onboarding processes within the financial sector. The original solution was custom built and due to increased demand the solution evolved into a SaaS model, which has now scaled to support a large number of financial services companies in the past decade. 

LAB Group provides LABform – a market leading customer acquisition, digital signing and electronic identity verification Software-as-a-Service (Saas) solution.

What is the role?
We are looking for a BA who has previous success working in a product based business and is passionate about the opportunity to work alongside the co-founders, product owner and technical team to consult with customers and stakeholders in order to plan and execute the best implementation experience.

As a BA within LAB Group you will:
  • Ensure that the LAB Group product and implementations are customer oriented and successful, by supporting the design, development, implementation and ongoing management of product and regulatory change initiatives
  • Developing relationships with key internal and external stakeholders, and leverage those relationships to achieve business objectives
  • Provide integration solutions to support LAB Group customers during onboarding 
  • Hone in on what is going to make a difference to the team and improve productivity  while thinking about the future state of workflow efficiency
  • Create and contribute ongoing to a training library
  • Maintain a product knowledge base to provide a central source of product expertise within the organisation and support superior product design and maintenance
  • Preparing cost benefit recommendations for product ideas and support the development of business cases
All about you
What does good look like for this BA position? You are an exceptional facilitator when working with stakeholders to define their business needs and extract their requirements for what must be delivered. You can gather the business’ required conditions and capabilities, documenting them in a consistent, complete and, above all, useful way for the team that will eventually design and deliver the solution.

The key to success: 
  • Excellent verbal and written communicator with the ability to meet time frames and deadlines
  • Experience in being a Business Analyst in a product based environment
  • Confidence in being a technical BA and working with software engineers etc
  • Experience in developing mock-ups or other artifacts to help stakeholders understand proposed solutions 
  • Ability to critically evaluate and improve processes 
  • Strong initiative to create an environment that fosters initiative in others 
Why LAB Group:
LAB Group offers a fast-paced, dynamic work environment where employees have an impact. The company is growing quickly, so they like to work hard and have fun! Catered lunches, team-building events, extensive training in the latest technologies are just a few of the added benefits they offer as part of their culture.

But what should excite you the most about LAB Group is the opportunity to be a key player in revolutionising the financial services customer acquisition industry and working with people who are excited and motivated to make a difference in an area that touches everyone’s lives.
  • Make a difference. Every. Single. Day 
  • Flexibility and agile working environment 
  • Data driven culture
  • Focus on R&D 
  • Be a part of the global movement that is regtech/fintech - LAB Group are finalists for the 2020 Australian regtech of year 
Next steps:
Hey- we’re affix. We have the amazing job to partner with inspiring companies such as LAB Group to help them scale up their teams with the addition of great humans. We would love to know more about you, what you’re passionate about, interests and hobbies that goes beyond just reviewing your CV. So, let's have a chat and see if this is your happy (work) place.

Alex Post
alexandra.post@affix.com.au