Customer Service Officer

Global 360

Inbound Customer Service position available to manage an influx of workflow. Previous administration and customer service experience essential.

  • Balcatta Location
  • Full time permanent position
  • Opportunities for Career Progression
The Role:
An exciting full-time opportunity is now available for a highly motivated and proactive individual to join our Balcatta office team in the role of Customer Service Representative. This diverse opportunity will involve liaising with customers and corporate clients, receiving inbound inquiries via phone and email and assisting with various administration duties.
This is a fantastic chance to join a stable and secure company that values its people above all else! 

We Offer:
  • An immediate start
  • A respected organisation with stability and security
  • Support and guidance from experienced managers
  • A positive and rewarding team culture
  • Future career progression where great work is recognised and rewarded
  • Discounts on technology, cars, fashion, and leisure
  • Up to date technology and a modern office environment
  • On-site parking
Key Duties & Responsibilities:
  • Deliver professional customer service to our insurance-based clients & customers
  • Provide customers with regular job updates
  • Coordinate access to properties
  • Provide support to supervisors
  • Update client portals
  • Manage phone & email inquiries
  • Handle job disputes & complaint resolution
  • Book appointments
Key Selection Criteria:
Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team.  The following selection criteria is also important, but we are happy to teach and mentor you along the way.
  • Are you extremely motivated and can think outside the box?
  • Do you have proven examples of demonstrating drive and energy?
  • Strong customer service background
  • Experience working in a call center or office environment
  • Confident & professional phone manner
  • Excellent communication & interpersonal skills
  • Strong Microsoft Office skills
  • Positive attitude and a desire to go above and beyond
  • Ability to manage multiple & competing priorities
  • Ability to be empathetic to the needs of the client
  • Previous experience in the insurance or construction industry advantageous, however not essential
The Company:
Ready for a career and not just another job? Then join a company whom are positioned as one of Australia's leading Insurance Builders. Johns Lyng Group has been established since 1953 and has a reputation for excellence. Management's transparent and honest attitude towards staff, coupled with our team of highly skilled craftsmen and professionals make us ready for any building emergency.

Please note: A criminal background check will make up part of the recruitment process.