Investigations Assistant

Procare Group

A unique opportunity in an interesting and diverse industry! Join our supportive and fun working environment!

The Procare Group ( is a successful & diversified national insurance and litigation support firm, providing reputable services to the insurance/legal industry for over 20 years. We offer professional services in the fields of investigation, loss assessing, training, consulting, recruitment and injury management. Our clients include national insurers, scheme agents, international brokers, solicitors, government departments and ASX Top 100 companies. Our investigative lines of work include personal injury, intellectual property, product & public liability, motor accident and fraud-related investigations, to name a few.
We are seeking a motivated and high performing individual to support our Surveillance team. As the Investigations Assistant you will work closely with our Surveillance Team Managers and operatives in the preparation of formal surveillance reports and documents for our clients. Daily responsibilities include reviewing operative field notes, preparing/writing surveillance reports, auditing agent expenses & time sheets, desktop research and enquiries and liaison with investigators, clients and managers. Other general office administration duties will also be performed including email & phone responsibilities, accounts payable processes and ad-hoc duties.
Due to our continued success through providing high quality customer service and maintaining strong, long standing relationships, this unique opportunity offers the right candidate future career opportunities in an interesting and diverse industry, with security and stability as part of an expanding and progressive national company. 
We offer:
  • Excellent above-industry standard remuneration.
  • A great team and company culture offering a supportive and flexible environment.
  • Great location for parking (Alexandria) and very close to public transport.
  • A tailored professional development program.
  • Committed management support.
  • Much, much more!
About you:
You must possess the following key attributes:  
  • Proven administration/secretarial experience (1-2 years).
  • An interest in investigations and/or law enforcement.
  • Excellent writing skills, grammar, spelling and report preparation abilities.
  • Strong computer skills (Microsoft Office).
  • Time management and organisational skills.
  • Great customer focus and dedication.
  • A confident and pleasant approach to phone and email enquiries.
  • A meticulous eye for detail and accuracy.
This is an excellent role, with a defined career path into the future and inter-state opportunities if desired. Being a family owned company, we understand the challenges of work-life balance and cultural fit. We drive a high performing culture but also a fun and friendly environment.
We believe in hard work but also reward performance.  If you want to make a real difference, love a fast-paced work environment and have a key focus on service delivery and outcomes, this would be a fantastic opportunity for you.
Applications will be treated with confidence. To apply, please send both a covering letter outlining your suitability to the role and a resume via the link.

We thank you for your interest in advance.  Due to the high volume of interest in this role only suitable applicants will be contacted.