Customer Service Team Leader - Permanent full time

Healthcare Imaging.com.au

Are you passionate about customer service and you are looking for the next challenge in your career, if yes, apply today!

  • Are you passionate about providing outstanding customer service?
  • Do you enjoy working in a fast-paced environment?
  • Would you like to join an ASX healthcare leading organisation?
Healthcare Imaging Services (HIS) currently operates over 140 imaging centres in Australia, performing more than 2.2 million examinations annually. HIS provides a full variety of imaging centres including public hospitals, private hospitals and community based centres and employs over 2,000 technical, nursing and administrative staff.

HIS strives to be the leading provider of medical imaging services in Australia by empowering and supporting our people to deliver outstanding clinical care that embraces best practice and innovation.
  
We are currently looking for an enthusiastic Customer Service Team Leader to join us on a permanent full-time basis at our North Ryde Office. You will manage a team of 5-7 staff with a large Healthcare organisation. The Role involves working with patients, customers, Doctors and internal staff. The primary role of the team is to book and coordinate appointments for patients.
  
Working in a call centre office environment, you will focus on providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving.
  
Your day to day responsibilities will include but will not be limited to:
  • Providing daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Providing continual evaluation of processes and procedures and suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Being available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
  • Ensuring employees have appropriate training and other resources to perform their jobs.
  • Performing general administrative tasks
  • Providing statistical and performance measures for the call center
Skills and Competencies
  • 2 years’ experience in a similar role within a Call Centre environment
  • Ability to train, communicate, manage and motivate people at all levels and personalities 
  • Proven leadership and performance management skills
  • Excellent interpersonal and business presentation skills 
  • Strong attention to detail and analytical skills
  • Proficiency in MS Office Applications
  • Professional phone manner
  • Customer service oriented
If you possess the above skills and would like to be part of a healthcare organisation that values clinical excellence and optimum patient care, then this is the role for you, please apply.
    
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED