Customer Service Representatives - HIS North Ryde Office

Healthcare Imaging.com.au

Are you passionate about customer service and you are looking for the next challenge in your career, if yes, apply today!

  • Full-time position
  • Fast-paced environment
  • Dynamic and supportive team
Healthcare Imaging Services (HIS) currently operates over 140 imaging centres in Australia, performing more than 2.2 million examinations annually. HIS provides a full variety of imaging centres including public hospitals, private hospitals and community based centres and employs over 2,000 technical, nursing and administrative staff.

HIS strives to be the leading provider of medical imaging services in Australia by empowering and supporting our people to deliver outstanding clinical care that embraces best practice and innovation.

We are currently looking for enthusiastic Customer Service Representatives to join us on a full-time basis at our North Ryde Office. This position is available for an immediate start. 

The main focus of your role will be to efficiently action a high volume of imaging requests from our customers. You are required to liaise between our customer, the referred patients and our sites to arrange examinations. All examinations have to be booked, reported and invoiced in line with our contractual agreements. The role may require additional adhoc duties relating to our agreement to be performed as requested.

Essential Criteria:
  • High School Certificate or equivalent
  • Proficiency in MS Office Applications
  • Medical/Health industry experience is essential
  • Experience using a booking system (e.g. MedicalDirector) is required
  • Excellent Communication skills – written and Verbal
  • Professional & courteous phone manner
  • Ability to handle sensitive information 
  • Customer service oriented
  • Ability to work within a team and independently
  • Strong organizational and multi-tasking skills
  • High attention to detail
  • ail and commitment to quality and accuracy
  • Ability to work within in a team and autonomously
If you value collaboration, innovation, integrity and accountability then join us and together we will improve the quality of our patients’ lives through innovation excellence in medical imaging.

We look forward to hearing from you; please apply.

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.