Client Operations Consultant - Alexandria

Coco Republic

Join our Alexandria Showroom as the Client Operations Consultant to provide a superior customer experience in the delivery of customer orders

  • Based in our Alexandria Showroom
  • Friendly and passionate team
  • Generous salary + incentives
Coco Republic is Australia’s leading design and lifestyle brand. Proud to be family owned and operated for 40 years, not only do we believe that a home is a sanctuary and an essential part of well-being; we make it our mission to create breathtaking interiors for each and every client. 
 
Could you be the next Client Operations Consultant?  
For our clients to receive the best ever service, it is absolutely crucial that we have the right people in place to ensure that our systems run smoothly. An opportunity has arisen to join the Client Operations team in our Alexandria Showroom. Well suited to a client focussed and solutions driven individual who thrives on providing a superior customer experience.  
 
What to expect on a day-to-day basis 
  
Customer Experience 
  • Proactive communication with clients regarding their open orders and timelines for receipt and delivery, including supplier delays or other issues. 
  • Resolution of any potential customer issues pertaining to order fulfilment or experience. 
  • Identify and look to improve the customer experience throughout the order fulfilment and pre delivery stage. 
   
System/Data Entry 
  • Support and process invoicing, payment tracking, customer pickup and/or delivery and data input. 
  • Assist with any varied administrative tasks as required. 
   
Sales/Product Support 
  • Focus on achieving the national delivered sales target via order analysis and review. 
  • Support the Care Team with taking initial information from customers who need to log query pertaining to post-delivery issues. 
  
Your skills and experience for success 
  • Experience in a similar role is essential 
  • Excellent written, verbal and presentation communication skills 
  • NetSuite experience would be advantageous  
  • Ability to work effectively as part of a team alongside a high load of competing priorities 
  • Strong organisational skills 
  
Why choose us? 
Coco Republic values Community, Opportunity, Challenge and Ownership. Working with us means constantly growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements, annual leave on your birthday (and an incredibly generous discount!); we provide an outlet for your creative and technical skill-set, with the opportunity for you to work alongside passionate and talented people. 
 
Join the team! 
If you are searching for the next challenge in your  career and have a strong passion for customer service, then we want to hear from you ASAP. Please register your interest by following the APPLY link