Team Leader- Service Delivery

Spinal Life Australia

We're looking for experienced Team Leader in Perth to join our organisation & manage service delivery for clients with physical disabilities.

  • Ensure our clients are getting the service they need to live the life they want!
  • Flexible working including accrued days off - take a long weekend a month!
  • Salary Packaging options available that can increase your take-home pay
Spinal Life Australia is a non-profit organisation that aims to support people with spinal cord damage to live an accessible, equitable and empowered life. We are striving to be a national leader, with offices located across Queensland and Western Australia! Now operating in a competitive landscape as a NDIS provider, with more than 2,200 clients and members, there's never been a better time to join Spinal Life Australia. 

We're currently looking for an exceptional Team Leader to help us make a difference every day.  This is a permanent, full-time position located at our Perth office in Northbridge.
What does a Team Leader do?

You will be supporting a team of Client Service Officers and Rostering team to deliver quality support to our clients. This includes ensuring that service is delivered in accordance with the client’s support plan and that Personal Support Workers (PSWs) who directly deliver the service to the client are properly trained and competent to do so. This requires a high-level of leadership capability, day to day decision-making, skilled complaint management, problem solving and the capacity to work developmentally to improve service delivery practice at the individual, team and departmental levels.

 What will I be doing on a day-to-day basis?

You will be efficiently and effectively managing your team and the teams resources to ensure the delivery of quality services to our clients. This entails having fantastic communication skills and building working relationships with internal and external stakeholders. You need to have the ability to report and process complaints and critical client incidences in accordance with our  procedures. 

We are looking for a Team Leader who can work with the Chief of Human Resources officer, Chief Marketing Officer and Chief Information Officer to contribute to our Service business plans to manage, maintain and develop Spinal Life Australia’s organisational strategic objectives . You will also engage in workforce planning, performance management and change management initiatives.

What do I need to have?
  • Essential:
  • Tertiary or VET qualifications or relevant vocational experience in management or leadership.
  • Demonstrated ability to deliver quality service in a dynamic and fast paced business environment.
  • Desirable:
  • Previous experience working in the disability or not for profit sectors.
  • Knowledge of disability and human services standards.

Why do I want to work at Spinal Life Australia?

This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll be making sure that our clients receive the support they need to help them live the life that they choose.

Apply now and you'll also enjoy all the benefits of working with Spinal Life Australia, including:
  • Ongoing training and development - we say it because we actually do it. Attend regular skills days and conferences and join our emerging leaders program!
  • Salary packaging arrangements that can increase your take-home pay.
  • Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
  • Working in a team where your expertise is recognised and your contribution truly valued. 
Please submit a resume and a cover letter telling us what you can bring to Spinal Life and why you want to join our team.