Technical Support Consultant

Beacham Group Pty Ltd

Use your expertise to create solutions and provide hardware a software support in the mining sector.

  • Opportunities for career progression
  • Dynamic role with many facets
  • Competitive salary
The Company
Our client is a global company, specialising in Underground Mining Safety and Productivity. As an integrator of the latest IoT and AI technologies, our client is able to provide insights into underground mining operations around the people, machinery, and environment. 

The Role
As a Technical Support professional you will:
  • Implement hardware and software solutions
  • Provide support and use your skills for problem-solving
  • Contribute to the training required of key stakeholders
  • Liaise with customers both current and prospective to translate product capabilities to value-add propositions around safety and productivity
  • Travel to various on-site locations as required
  • Occasionally need to work in an underground mining environment  
Skills & Experience
The successful candidate will ideally have experience working in the mining industry and a familiarity with on-site environments.
  • Mining sector experience is essential.
  • Proven experience in a solution-focused, product delivery role - must be able to effectively and efficiently troubleshoot issues
  • Ability to analyze as-is state and build out implementation plans
  • Experience with similar mining application and hardware support - highly desirable
  • Communication skills are essential as there will be various levels of stakeholders to engage
  • Experience with delivery of product training on-the-fly or in a classroom-based setting - desirable but not required
  • A degree in engineering or ICT - highly desirable  
What’s On Offer
  • A fantastic opportunity to join a forward thinking a fast-paced company with clear goals and expectations.
  • Access to substantial support and training network globally.
Your important next step:
The specialist consulting team at Beacham Group welcome your telephone enquiry. For more detailed information about this specific career opportunity, or if you would like to discuss your future career plans with a specialist career practitioner and talent advisor please contact Glenn Beauchamp (+61 8 6143 5000 or +61 411 116 966) in our Perth, WA office for a strictly confidential discussion.