Delivery Manager


Delivery Manager required for a transformation of a Case Management and CRM solution (Pega).

  • Location : Sydney
  • Duration : 2 years
  • Start : As soon as possible
AJQ Consulting is a leading provider in the delivery of Information Technology & Professional Services. These services are aimed at working with companies on fulfilling their organisational objectives through the use of effective IT & Business services.  
We are currently working with a Federal Government department who are currently going through a transformation of their Case Management and Customer Relationship management systems using Pega, therefore we now have a requirement for a Delivery Manager to join the team.
Responsibilities include, but not limited to:
  • Lead a product team, technical delivery management and agile scrum master for the Case Management and Customer Relationship Management (Case and CRM) solution.
  • Engaging with the full range of business and technology teams to ensure that the functions provided meet the needs of the client.
  • Coaching, guiding and mentoring delivery team by developing a self-organising and self-managing team that is both outcomes-focused and customer-focused.
  • Effectively removing obstacles and impediments to delivery.
  • Working effectively with Line management, Product Manager and customer stakeholders.
  • Communicating and negotiating effectively with Business Products Teams, IT teams and different levels of stakeholders to achieve outcomes.
  • Continually working towards improving the agile approach used and a commitment to sharing experience and knowledge with colleagues in and outside the product team.
  • Organising planning on system delivery, showcase and roll-out in accordance with agile methodology.
  • Organising delivery team resources with relevant Line Managers to meet delivery goals.
  • Ensuring project is delivered within the budget through regular monitoring and reporting.
  • Establish and transition to a BAU team for the on-going support of the Case and CRM solution e.g. managing technology issue escalations.
  • Updating Executive Sponsors on project status (with Product Manager).
  • Encouraging team members to share and document information to remove agency risks of having single-points of failure.
  • Debating solutions and design in a healthy and constructive manner as well as challenging existing rules and processes.
  • Working pragmatically and flexibly to changing needs.
  • Managing delivery performance, team members to learn from mistakes and being accountable for work.
  • Participating in the recruitment for new Business Product talents e.g. being a part of recruitment panels. Declaring any conflicts of interest that are likely to arise or arise during the course of delivery.
  • Completing reporting and administration requirements of the role.
  • Contributing to other work in Business Products as required.
  • Supporting delivery management colleagues, Directors group in Business Products as required for broader agency/portfolio initiatives.
  • You will have the ability to obtain baseline security clearance. 
To be considered for this role please send your CV in the first instance by applying online.  
To find out more about AJQ Group's Professional Services and other opportunities, please go to our website and follow us on Linkedin:  
The AJQ Group strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disabilities.