Network Engineer - L3

Ethan Talent Pty Ltd

We are looking for a Network Engineer - Level 3 to start immediately in a fast paced environment with us at Ethan Group.

  • Permanent Position | Immediate Start
  • Advanced Networking experience
  • Sydney based
The Company
Ethan Group is one of the largest privately-owned service providers within the Australian ICT industry. Known for our entrepreneurial spirit and can-do culture, we pride ourselves on our innovative thinking and best-in-class service.
As a Network Engineer, you will work within the highly skilled team to deliver exceptional 3rd line support to our customers.
  • This role will require a solid understanding of network fundamentals from both an infrastructure and systems administration perspective. Strong troubleshooting, organisational skills and excellent communication will be mandatory.
  • Plan and execute the in-depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
  • Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
  • Manage support cases to enable fast resolution that exceeds our customers’ expectations
  • Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
  • Using the central document repository, to ensure knowledge sharing across the team and enable best practice
Experience and Skills Required
  • Advanced Networking including; LAN Infrastructure, including configuring switches, liaising with IT support for the installation of switches (Enterasys/Juniper)
  • Understanding on DHCP scopes (Windows Server 2016)
  • Understanding on DNS (Windows Server 2016)
  • Detailed understanding on Wi-Fi; including troubleshooting and performing site surveys
  • Manage and view Firewalls
  • Ability to perform troubleshooting for the LAN network infrastructure
  • Advanced troubleshooting skills and technical support experience
  • Ability to be on call 24/7 on a rotational basis
  • Ability to maintain support documentation and administrative discipline essential
  • Proven experience in incident management, service request management and problem-solving
  • Experience of using ticketing systems and use of monitoring and management tools
  • Ability to work autonomously and as part of a team
  • Excellent communication skills and ability to liaise with both technical colleagues and vendors, as well as business stakeholders.
  • CCNA desirable but not essential
  • ITIL experience/exposure is desirable
  • Project Management Professional (PMP) is desirable
  • Preferred experience in Juniper and FortiNet with Network Vendor Certifications from Cisco, Juniper etc.
  • Results-driven, Attention to detail and fast learner.
  • Advanced written and verbal communication skills
You need to have:

The ability to work legally in Australia without visa sponsorship now or in the future.

Do you meet the above selection criteria? Would you like to be rewarded in line with your qualifications and experience? Are you interested in an opportunity to grow in your role whilst working in a fun, engaged and flexible environment?
If yes, then this is the opportunity for you! Apply today for this exciting position with Ethan Group.

Ethan Group strongly encourages Aboriginal and Torres Strait Islander candidates to apply.

REF: L3NE0501
Aarti Pandya -