Service Desk Analyst

Ethan Talent Pty Ltd

We are looking for a competent Service Desk Analyst to start immediately in a fast paced environment with us at Ethan Group.

  • L1 & L2 support | Microsoft Stack
  • Market leading enterprise company
  • Immediate Start | Long Term Engagement | Career progression
The Company
Ethan Group is one of the largest privately-owned service providers within the Australian ICT industry. Known for our entrepreneurial spirit and can-do culture, we pride ourselves on our innovative thinking and best-in-class service.

We are looking for a self-starting, experienced Level 1/2 service desk analyst who will possess the following experience:

Experience required:
  • 2-4 years of proven experience in a Service Desk environment resolving level 1 and 2 technical issues
  • Working in a large enterprise environment supporting customers over the phone 
  • Visiting clients to support them and resolve their issues across Melbourne
  • Excellent customer service is key
  • Office 365 experience
  • Windows 10 experience
  • Experience with an enterprise ticketing system, creating, editing and maintaining tickets;
  • Responding to customer inquiries and assist in troubleshooting, diagnose hardware problems and resolving challenges
  • Good troubleshooting and problem-solving experience;
  • A proactive nature, an enthusiastic attitude and a genuine desire to help people;
  • Windows XP/7/8/10
  • Active Directory
  • Patching / basic cisco skills
  • Ticketing tool
  • Microsoft Office2003-2010;
  • Office365
  • MS Exchange;
  • MS Systems Centre;
  • Hardware, Printers and peripherals.
The most important thing is you are a fast learner & a problem solver. We want someone with a good attitude willing to learn who can join this continually growing fun dynamic environment. 

You need to have:

The ability to work legally in Australia without visa sponsorship now or in the future.

Do you meet the above selection criteria? Would you like to be rewarded in line with your qualifications and experience? Are you interested in an opportunity to grow in your role whilst working in a fun, engaged and flexible environment?
If yes, then this is the opportunity for you! Apply today for this exciting position with Ethan Group.

Ethan Group strongly encourages Aboriginal and Torres Strait Islander candidates to apply.

REF: SDA0601
Aarti Pandya -