Junior Account Manager | Tech Industry

Wow Recruitment

WOW Recruitment are looking for a Junior Account Manager to join our clients rapidly expanding Client Services team in Sydney CBD, start in January!


WOW Recruitment are looking for a Junior Account Manager to join our clients rapidly expanding Client Services team in Sydney CBD, starting in early January!

Junior Account Manager | Tech Industry

$50K Plus Super and Commissions ($80K OTE)

  • Join a company that is focused on growth and promotes within
  • Be a part of a high performing, collaborative, fun, and social team environment!
  • A great office and excellent location in Sydney

The role:
  
Reporting to the Team Leader for Business coaches you will be responsible for managing a set portfolio of existing customers' subscriptions with the objective to maintain and grow your portfolio through account and territory planning, delivering superior and proactive customer service and user training as well as up-selling and cross-selling.
 
As a Junior Account Manager, your contribution is key in our client’s strategy to understand and grow its customer base.
  
  
  • Maintain the value of your assigned customer portfolio by constantly and proactively contact educate and onboard new and existing clients. 
  • Monitor and chase failed payments from accounts. 
  • Grow your portfolio value through up-sell and cross-sell opportunities
  • Articulate the company’s value propositions and implement solutions to secure and grow accounts.
  • Develop and Maintaining long-lasting and mutually beneficial relationships with customers through a call cycle plan. 
  • Collaborate with our Customer Support Team to ensure consistent service and provide best in class customer service
  • Collaborate with the Inbound Sales Team to reach prospective clients, secure timely appointments for on-boarding of new accounts.
  • You will need to be able to work in a fast pace environment and can service multiple clients concurrently with tight deadlines
  • Meeting a set of individual weekly/monthly KPI’s, revenue targets and adhering to company procedures and processes
  • Update and maintain CRM systems for feedback, forecast, and pipeline accuracy
  
About you:
 

  • Experience in customer-centric or a phone-based office role
  • Confident and clear communication to influence key stakeholders
  • Previous CRM experience
  • Ability to thrive in a busy environment without compromising the quality of work
  • Strong verbal and written communication skills
  • Strong organisational skills and attention to detail
  • Able to work effectively both autonomously and as part of a team
  • Strong negotiation skills
  
Perks/Benefits:
  • Join a company that is growth-focused and promotes within
  • Join a high performing, collaborative, fun, and social team environment
  • A great office and excellent location in Sydney
  • Casual dress code
  • Free breakfast, fruit, and drinks (bacon & egg rolls on Friday!)
  • A social team culture with Friday drinks, ping pong, Xbox and PlayStation 

If this Client Service Representative opportunity sounds like you, please get in contact with us by applying today!