Service Desk Engineer | Level 1

Wow Recruitment

Wow Recruitment is currently looking for a Level 1 Service Desk Engineer to join a client within the IT space, based in Sydney CBD starting ASAP!

  • Amazing work culture with like-minded, passionate and a hardworking team
  • Fast-paced and forward thinking work environment
  • Be rewarded for your experience and expertise with a competitive salary
Wow Recruitment is currently looking for a Level 1 Service Desk Engineer to join a reputable client within the IT space, based in Sydney CBD starting ASAP.
  
Due to growth, they are looking for a member to join a highly technical team to assist with customer issues as well as support the operations centre.
  
You will be responsible for:
You will leverage your previous experience working with an MSP where you have learnt to service multiple clients and resolving a variety of issues to provide excellent customer service and go the extra mile.  
  • Logging and actioning support tickets
  • Taking remediation actions in response for system changes, errors, problems and incidents
  • Contact point for third party resolutions of applications and liaising with third party software vendors
  • Maintenance tasks surrounding server and backup checks, and monitoring of automated alert tickets
  • Providing operational support for the inhouse team  
What you will bring to the role:
  • Minimum of 1-2 Years experience working for a Managed Service provider (MSP)
  • Previous experience with an MSP is a must!
Technologies / Experience with:
  • Windows Server 2012, 2016 & 2019 Administration including Active Directory, Exchange, Sharepoint and Office365
  • Network Administration (switches, routers, firewalls, wireless). CCNA
  • Virtual Infrastructure administration
  • Backup system implementation and administration
  • MCP, MCSA or MCITP, CCNA
Benefits:
  • Amazing work culture with like-minded, passionate and a hardworking team
  • Fast-paced and forward thinking work environment
  • Be rewarded for your experience and expertise with a competitive salary  
Apply Now
If this sounds like your next opportunity, please click APPLY NOW and you will be contacted for a confidential discussion about the role.