Wow Recruitment is currently looking for a Level 1 Service Desk Engineer to join a client within the IT space, based in Sydney CBD starting ASAP!
- Amazing work culture with like-minded, passionate and a hardworking team
- Fast-paced and forward thinking work environment
- Be rewarded for your experience and expertise with a competitive salary
Wow Recruitment is currently looking for a Level 1 Service Desk Engineer to join a reputable client within the IT space, based in Sydney CBD starting ASAP.
Due to growth, they are looking for a member to join a highly technical team to assist with customer issues as well as support the operations centre.
You will be responsible for:
You will leverage your previous experience working with an MSP where you have learnt to service multiple clients and resolving a variety of issues to provide excellent customer service and go the extra mile.
If this sounds like your next opportunity, please click APPLY NOW and you will be contacted for a confidential discussion about the role.
Due to growth, they are looking for a member to join a highly technical team to assist with customer issues as well as support the operations centre.
You will be responsible for:
You will leverage your previous experience working with an MSP where you have learnt to service multiple clients and resolving a variety of issues to provide excellent customer service and go the extra mile.
- Logging and actioning support tickets
- Taking remediation actions in response for system changes, errors, problems and incidents
- Contact point for third party resolutions of applications and liaising with third party software vendors
- Maintenance tasks surrounding server and backup checks, and monitoring of automated alert tickets
- Providing operational support for the inhouse team
- Minimum of 1-2 Years experience working for a Managed Service provider (MSP)
- Previous experience with an MSP is a must!
- Windows Server 2012, 2016 & 2019 Administration including Active Directory, Exchange, Sharepoint and Office365
- Network Administration (switches, routers, firewalls, wireless). CCNA
- Virtual Infrastructure administration
- Backup system implementation and administration
- MCP, MCSA or MCITP, CCNA
- Amazing work culture with like-minded, passionate and a hardworking team
- Fast-paced and forward thinking work environment
- Be rewarded for your experience and expertise with a competitive salary
If this sounds like your next opportunity, please click APPLY NOW and you will be contacted for a confidential discussion about the role.