Service Desk Engineer | Level 2

Wow Recruitment

Wow Recruitment is currently looking for a Level 2 Service Desk Engineer, based in Sydney CBD starting ASAP

  • Amazing work culture with like-minded, passionate and a hardworking team
  • Fast-paced and forward thinking work environment
  • Be rewarded for your experience and expertise with a competitive salary
Wow Recruitment is currently looking for a Level 2 Service Desk Engineer to join a reputable client within the IT space, based in Sydney CBD starting ASAP.
  
Joining a rapidly expanding organisation, you will be a part of a highly technical team assisting with customer issues as well as supporting the operations centre and Project Implementations.
  
You will be responsible for:
As the Level 2 Service Desk Engineer you will draw from your previous MSP experience and ability to resolve a range of issues across multiple clients at once. You will thrive in a fast-paced environment and be dedicated to providing exceptional customer service.
  • Logging and actioning support tickets
  • Taking remediation actions in response for system changes, errors, problems and incidents
  • Contact point for third party resolutions of applications and liaising with third party software vendors
  • Maintenance tasks surrounding server and backup checks, and monitoring of automated alert tickets
  • Providing operational support for the inhouse team
What you will bring to the role:
  • Minimum of 3 years experience working for a Managed Service provider (MSP)
Proven experience with: 
  • Microsoft Office 365 suite (implementations and migrations as well)
  • Window Server Administration and troubleshooting
  • Networking
  • Security changes
  • Cloud and Data Centre performance
  • General troubleshooting  
Benefits:
  • Amazing work culture with like-minded, passionate and a hardworking team
  • Fast-paced and forward thinking work environment
  • Be rewarded for your experience and expertise with a competitive salary
Apply Now
If this sounds like your next opportunity, please click APPLY NOW and you will be contacted for a confidential discussion about the role.