Technical Support Manager - APAC

SalesTribe

Work with a global support team on complex data environments with companies of all sizes and industries.

  • Customer delight is not just a motto it is something they truly believe in
  • Leading next-generation BI & Analytics SaaS vendor
  • Hands-on experience with Linux OS handling and troubleshooting required
At SalesTribe we are excited to be partnered with a leading next-generation BI & Analytics SaaS vendor. Their platform is designed to help business users easily and instantly get the answers, they need from complex data. They have an end-to-end, Single-Stack solution, subscription-based pricing model and an obsession for customer success, having gained recognition from peers and market analysts such as Gartner, G2 Crowd, Dresner, and Forbes.

More and more companies are using their platform across APAC so the support team is growing rapidly to provide 24/7 support globally.  When customers have problems, they need help as quickly as possible which is why we are looking for Technical Support Manager to work as an integral part of the Customer Success team in the region to support product installs and provide unique customer support experiences. Customer delight is not just a motto it is something they truly believe in. As a Technical Support Manager, you will work through complex data environments with customers of all sizes and industries to deliver exceptional support and value for our amazing product.

What You’ll Do? 
  • Investigate technical problems and diagnose root causes
  • Develop, design and propose solutions to meet technological and business needs of customers
  • Manage projects internally as well as externally
  • Provide reliable solutions for critical and high impact challenges that customers face
  • Work with R&D and Product teams in order to meet customer requirements and improve our product
  • Collaborate with end-users to identify needs and opportunities for improved data management and delivery
  • Take part in the creation and maintenance of our knowledge base and community
  • Train customers and partners
  • Present complex technical information to non-technical audiences
  • Consult on strategic business intelligence
  • Database analysis & data modelling
What Should You Have? 
  • Hands-on experience with Linux OS handling and troubleshooting
  • Excellent problem-solving skills
  • 3+ years of experience with IT infrastructure and applications support
  • Experience with global costumers
  • Experience with SW implementation, integration and/or support projects
  • JavaScript and working with logs
  • Experience with SQL and Linux systems (DB2, Oracle, SQL Server, etc.)
  • Customer support orientation
  • Willing to travel
  • A team player
  • Hungry to grow, develop and work with new technologies
Nice to have:
  • Experience with scripting (JavaScript, Python, Java)
  • Experience with ETL and BI tools such as QlikView or Tableau or SISENSE or Microsoft PowerBI
  • Extensive experience with DWH implementations
  • Strong knowledge of logical and physical data modelling concepts
Please apply or contact Bevan Stephenson - +61 410 509 288  (We will only consider applications from candidates who currently reside AND are eligible to work in Australia) 
  
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