Customer Success Manager

SalesTribe

Rated#1 in Customer Success by Their Customers

  • Obsession with customer success is part of their DNA
  • They take every measure to ensure you get true business value
  • Tens of thousands of users worldwide rely on our analytics platform
At SalesTribe we are excited to be partnered with a leading next generation SaaS vendor in the agile BI and business analytics market. They have an obsession for customer success, and have gained recognition from peers and market analysts such as Gartner, G2 Crowd, Dresner, and Forbes.
 
What Are We Looking For?
Looking for a Customer Success Manager to manage Enterprise Accounts in Australia & New - Zealand. Customer Success Managers are viewed as trusted partners by the account base. The Core responsibilities of this role involved managing relationships with users and decision makers in the account, managing revenue and growth objectives, being accountable for customer and partner satisfaction. 
 
What You’ll Do?
  • Manage the post-sales relationship for strategically significant accounts in A/NZ, serve as the primary client contact and advocate for day to day and escalated issues and requests
  • Meet assigned targets for profitable sales volume and growth objectives in assigned accounts
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement
  • Ensure customer receives the up-most value 
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations
  • Build and execute an account specific relationship framework
  • Actively grow existing account base to identify new value creation opportunities
 
What You will have?
  • Account management and/or CSM experience supporting Fortune 500 companies (experience working with SaaS/Cloud accounts – an advantage)
  • Proven experience with up-sell and cross-sell deals to drive revenue uplift
  • Tenacious, focused and well-organized individual, the Enterprise Accounts CSM will become a key member of the global Customer Success team for the A/NZ region
  • Strong technical orientation and ability to work with complex technical products (highly regarded)         
  • Proactive by nature. Go above and beyond to serve as a trusted advisor to your customers
  • Exceptional interpersonal, listening, written and verbal communication skills are a must
  • Superior critical thinking, decision making and problem-solving skills
  • Success oriented spirit with a focus on customer delight
  • Project management experience with excellent organizational skills
  • Able to operate in a fast-paced working environment
 
What’s on offer:

Join an amazing High growth BI & Analytics software vendor that is going through accelerated growth. Be part of this exciting next phase in the A/NZ region. The time to join is NOW!!
  
If you would like to discuss this role further, please apply through this ad or contact Bevan Stephenson - 0410 509 288 or email your CV to bevan@salestribe.com
  
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