Technical Services Officer

Lawson Williams Consulting Group

Off-the-tools role for experienced Gas Fitter. Provide technical support and training to customers and internal staff.

  • Provide your technical expertise to customers, distributors, internal staff
  • Combine your problem solving and communication skills
  • Highly reputable, stable, market leader
The company
Rheem is the name and the company that experts turn to for all their hot water needs. Providing reliable, innovative, efficient water heating, Rheem brings the latest in water heating technology (including heat pump water heating, solar water heating, electric & gas) as well as boiling and chilled water commercial products. Rheem New Zealand has over 40 years of experience and expertise and is the centre of excellence for boiling water in the wider Rheem Group. It remains committed to developing and manufacturing products in New Zealand for New Zealanders and beyond.
The role:
This role has come about due to the retirement of a long-serving and valued member of the Rheem team so these are big shoes to fill.
Your role will involve:
  • Providing comprehensive, professional service and technical support to customers, service centres and internal staff. This is an in-house role so you need to be able to ask the right questions, visualise the issue and talk your customers through the possible solutions.
  • Receiving and managing customer queries, complaints and warranty claims.
  • Participating in the presentation of training material and programmes to external customers and internal staff.
  • Technical writing and preparation of presentation material for new or updated products and the issuing of technical and service bulletins.
Your skills and attributes:
  • Trade qualifications as a Gas Fitter (backed by practical experience). 
  • You already have an understanding of Rheem’s (or competitor) products eg gas continuous flow, heat pump water heaters and under-bench boiling/chilled water dispensers.
  • You are experienced in fault finding of technical products. You adopt a systematic and logical approach to solving problems and can identify opportunities for improvement.
  • You have excellent written and verbal communications. You can visualise and articulate technical concepts in a clear and simple, step-by-step manner.
  • You are customer focused, calm and patient, with an up-beat and can-do demeanour.
How to apply:
To apply, click the APPLY button and forward your CV in Word Doc or Docx format ONLY.  For further information please contact Yvette Harrison, Principal Consultant on 021710743.