Centre Manager - Day Programs


Seeking an experienced Centre Manager to ensure smooth operations of all programs delivered from the site and in the community.

  • Full Time Position
  • Malvern East Location
  • Generous Salary Packaging Options
  • Full Time Position
  • 3 Year Contract
  • Malvern East Location
  • Generous Salary Packaging Options
The Centre Manager is responsible for the overall day to day management of the centre to ensure smooth operations of all programs delivered from the site and in the community, provision of support to staff to undertake their roles, initial investigation of incidents, feedback and complaints from staff and clients, families and nominees.
This role also provides first line response to all stakeholders contacting the site, supports staff recruitment and orientation and the implementation of improvement initiatives and processes that improve utilisation and retention of staff. Working closely in collaboration with the Disability Services Manager and Regional Manager of Community Service, the Centre Manager is responsible for the optimisation of service delivery across the designated service delivery area.
  • Certificate IV in Home and Community Care or equivalent.
  • Previous experience in operations management in similar capacity.
  • Demonstrate knowledge of NDIS Safeguard Commission Regulations, NDIS Practice Standards and Quality Indicators and NDIS Behaviour Support Capability Framework.
  • Effective communication, both verbal and written, including report writing.
  • Ability to develop and maintain professional relationships with a broad range of internal and external stakeholders.
  • Sound understanding of budget management and effective use of resources.
  • Practiced skills in customer service and issue resolution.
  • Demonstrated ability to work independently or as part of a team in order to achieve the organisations objectives.
  • Strong IT skills, including the Microsoft Office suite.
  • Full current Victorian Driver’s license and preparedness to drive, or learn to drive, a 12 seater bus.
  • Knowledge and understanding of the disability sector.
  • Certificate in First Aid – Level 2.
  • Experience with continuous improvement and risk management systems and processes.
  • Experience in rostering and care coordination and a demonstrated ability to provide excellent customer
  • Ability to identify workforce development needs and support individual and team performance.
mecwacare is a leading not-for-profit organisation with a reputation for excellence. We have provided care to the Victorian community since 1959, offering residential aged care, home care packages, respite care, in-home support, community housing, community programs, disability and nursing services. We provide optimal choice for people of all ages, irrespective of financial, religious, cultural or lifestyle background.
mecwacare cares for more than 16,500 people each week across greater Melbourne and regional Victoria through a highly-integrated service network operated by more than 2,000 employees and 450 volunteers. Our staff are culturally and linguistically diverse, representing 89 nationalities and speaking 98 languages. Our organisation believes in responding to the changing needs of the community and actively encourages and supports continuous improvement, innovation and safe service delivery.
mecwacare offers opportunities for professional development, with an ongoing learning culture and supportive team environment. If you are looking for a caring work environment, are driven to provide high quality care and wish to benefit from our generous salary packaging options, please contact us. All successful applicants will need to undergo a Police Check.
All enquires to Jackie Noble, Disability Services Manager on 0417 729 017