CLIENT SERVICES COORDINATOR- SEM

Mecwacare

mecwacare is seeking a stand-out rostering expert to join the Client Services team in our Home Care Services department.

  • Full-Time Position
  • Generous Salary Packaging
  • Dynamic Team Environment
CLIENT SERVICES COORDINATOR
 
  • Full-Time Position – 3 Year Contract
  • Malvern Location
  • Generous Salary Packaging
  • Dynamic Team Environment
 
mecwacare is seeking a stand-out rostering expert to join the Client Services team in our Home Care Services department. This is a fast-paced, phone-based role that is integral for rostering direct care workers and nurses to provide aged care and nursing services in clients’ homes and the community. The role also asks you to juggle priorities including liaison with case managers, clients, field staff, and timely and accurate record keeping.
 
Successful applicants must have:
 
  • Demonstrated experience providing superior customer service
  • A logical mind with an ability to see the bigger picture, rostering is a puzzle waiting to be solved
  • Strong administrative and organisational skills with a high level of attention to detail
  • A team contributor that thrives on working with others
  • Committed to resolve client enquires on the first call
  • A desire to providing friendly and professional service to the most important members of the team – our clients and our staff.
 
Desirable:
  • Strong IT skills including Microsoft Office suite
  • Knowledge of Carelink +
  • Contact centre experience
  • A background in a fast paced aged and disability service environment
  • Knowledge of CHSP, HACC guidelines and My Aged Care Portal
  • Experience in rostering
 
mecwacare is a leading not-for-profit organisation with a reputation for excellence. We have provided care to the Victorian community since 1959, offering residential aged care, home care packages, respite care, in-home support, community housing, community programs, disability and nursing services. We provide optimal choice for people of all ages, irrespective of financial, religious, cultural or lifestyle background.
mecwacare cares for more than 15,000 people each week across greater Melbourne and regional Victoria through a highly-integrated service network operated by more than 1,700 employees and 450 volunteers. Our staff are culturally and linguistically diverse, representing 89 nationalities and speaking 98 languages.
Our organisation believes in responding to the changing needs of the community and actively encourages and supports continuous improvement, innovation and safe service delivery.
 
mecwacare offers opportunities for professional development, with an ongoing learning culture and supportive team environment. If you are looking for a caring work environment, are driven to provide high quality care and wish to benefit from our generous salary packaging options, please contact us. All successful applicants will need to undergo a Police Check.
 
Enquiries to Dawn Starrett, Centre Manager- South East Metro on 03 8573 4923