Automotive Service Advisor

Next Level Personnel

Automotive Service Advisor - Parramatta

Automotive Service Advisor - Parramatta
 
Your skills and experience in the following areas will be highly valued:
 
- Experience in a Service Advisor role.
- Outstanding guest service and presentation skills.
- A focus on process, quality, results and exceptional CSI/NPS
- Excellent written and verbal communication, along with time management skills and the ability to work under pressure.
- Computer literacy – Microsoft Office.
- A valid driver's licence including manual transmissions.
 
As a Service Advisor, you will be responsible for:
 
- Greeting guests to the dealership's service department;
- Booking and managing guest appointments;
- Communicating vehicle symptoms and fault rectifications to guests in a manner which can be easily understood;
- Obtaining accurate parts and labour prices for our guests;
- Keeping each guest up to speed on the servicing of their vehicle;
- Handling any guest complaints and ensuring prompt issue resolution;
- Preparing invoices and closing allocated repair orders in a timely manner;
- Ensuring our guests are provided with their recommended maintenance schedule for future service requirements.
 
If you feel you have the skills and qualifications to carry out this role with a high degree of success and professionalism, please send your application to Nick Woods at nick@nextlevelpersonnel.com.au or contact us for further details on 1300 796 202