Technical Support Analyst

Employee First

Excellent permanent opportunity to join a leading Financial institution working on leading edge technology projects.

  • Technical Support Analyst
  • $115,000 package plus benefits
  • Large Australian FS client
The Role:

Our client are a large Australian Financial services business based in the Sydney CBD. Through a number of new projects they have a requirement for a Technical Support Analyst to join their team. As a Technical Support Analyst you will provide platform support for the new Platform which our client is currently building, including application support for the replacement
system. This role will involve 2nd level technical support and pre go-live operational readiness preparation for the platform.
The scope of the role also includes incident, problem, release and change management, and undertaking BAU work within the team. This role will include providing 24 x 7 on-call support.

Key Responsibilities:

Provision of 2nd level support for new Platform and Replacement of legacy System to internal and external
customers for Production and Business Continuity environments, and supporting the Non-Functional
Testing & IWT.
Primary responsibility for supporting a new Frontend UI, Products, middleware technologies
& protocols (SWIFT, AMQP, FIX).
Incident Management (Including Root Cause Analysis), Problem management, Release Management.
Opportunity to work across a wide range of interfacing systems 
Completion of routine tasks such as Health Checks, User Queries, BCP testing, Maintenance activities.
Set up monitoring/alerting across environments using enterprise tools or scripting.
Participate in non-functional testing required by projects and software releases.
Maintenance of technical documentation required by the team for operational support.
Desktop and server side software installation and configuration of systems/environments that are
supported within the team.
Establishing and working on CI/CD pipeline for the project.

Key Skills:

5 years of support experience with Degree or equivalent in IT, computing, science or maths.
Experience in business critical applications with Real Time Processing.
Exposure to container and deployment platforms
Exposure to Agile practices like daily scrums, JIRA/Kanban and Workflows
Exposure to Application Monitoring tools ELK for stack Logging/Capture, Grafana, Prometheus.
Excellent knowledge of Linux OS (Bash, Cron), Perl or Python scripting.
Knowledge of Java 8 or higher, Spring Boot/Spring MVC
Knowledge of GIT & Bamboo deployment tool.
Good knowledge of IT Service Management platforms, such as Service Now.


Our Client is keen to interview suitable candidates next week so apply today to be considered.