General Manager Customer Experience

ANSON Management Consulting

Well-established, values driven community service organisation with a fresh and innovative approach to service delivery.

  • 6 Month Full-time Contract Opportunity - Possibility of Extension
  • Preferred Commencement Date -18 January 2021
  • Competitive Salary with Not for Profit Salary Packaging and Company Car
About the Company
Our client creates a world of opportunity for people with disability, their families and carers. 
For over 2 decades our client has supported many thousands of individuals and families in Western Australia.  Their aim is to  achieve positive outcomes and the creation of opportunities through community support and supported and open employment.
Their flexible supports and respite options are tailored to meet the needs of the individuals and families who choose them. Additionally, our client’s commercial businesses employ people with disability who work alongside industry professionals, while their employment services support people to find and maintain employment in the open labour market.
About the Role
The General Manager Customer Experience is responsible for the delivery of high quality supports and excellent customer service of our clients services across the Perth metro and Mandurah area.
This is a 6 month parental leave fixed term, full time contract with the possibility of extension.

To be successful in the role you will be a passionate, high performing and results driven leader with strong business acumen and excellent communication and interpersonal skills.

Key Responsibilities
  • Responsible for oversight of the daily business operations
  • Shape and lead exceptional customer service through a service delivery focus
  • Lead a safety culture and manage operational risk
  • Support and mentor your team to lead excellent customer service through day to day operations
  • Maintain and lead a culture that attracts, motivates, and retains a talented pool of employees
  • Reviewing and monitoring operational budgets to achieve agreed targets
  • Provide specialist advice, guidance and support regarding complex customer plans
Required Skills and Experience
  • Strong background in systems and processes
  • Relevant tertiary qualifications
  • Demonstrated experience and success in leading teams
  • Knowledge and experience working within the NDIS environment
  • Skills in written and verbal communication, negotiations and presentations.
  • Capacity to analyse, problem solve and make decisions on customer and operational issues.
Additional Requirements
  • Current Drivers license
  • Police Clearance (less than 30 days)
  • Completion of NDIS worker orientation module

In return, you will receive:
  • Excellent salary sacrificing tax benefits (Access to up to $15,900 salary packaging) 
  • Motor Vehicle (with personal use contribution)
  • Mobile Phone
And the opportunity to be part of a dynamic and long-standing community services organisation.

To apply for this opportunity, please submit a current Resume in Word format via the 'Apply' link on this page or via our website 'Sector Vacancies' page at: 

Confidential enquiries may be directed to Carol Houghton via email: