Eastern Honda - General Service Manager, Automotive

Leopard Recruitment

Opportunity for a Service Manager to join one of Melbourne's most progressive multi-franchise groups within their most Established Honda dealership

  • Multi Award Winning Dealership with investment for further growth
  • Excellent salary package with benefits including company vehicle
  • Full support of Dealer Principal
ABOUT THE COMPANY – Owned by Jowett Motor Group (JMG); one of Melbourne’s most progressive multi-franchise groups, Eastern Honda is JMGs most established Honda Dealership. Opening its doors in Doncaster in 2001, it quickly evolved into a busy multi award winning dealership, with numerous national awards for customer service and dealership excellence. The continued success of Eastern Honda has led to the acquisition and development of multiple dealerships, which has led to this exciting opportunity.  

ABOUT THE ROLE - Reporting to the Dealer Principal, as General Service Manager for Eastern Honda, you will be overseeing their Eastern suburbs Service Departments and responsible for department Gross Labour, CSI/NPS, department Efficiencies and Productivity, department costs and reporting.
You will be innovative and strategic and have experience in Change Management, integrating yourself into an expanding business and gaining the support of the team.

Customer service is high on your agenda, you see the big picture and want every customer to be full happy with their experience and come back to your department anytime they require assistance or their next service.
You will bring fresh energy and outward enthusiasm, and will inspire your team with new ideas, progressive management approaches and consistency across each site.
  • Taking ownership of the customer journey
  • Proactively staging your presence as the department leader 
  • Compliance Management, ensuring Manufacturer Standards are met and exceeded
  • Managing escalations and ensuring customer service is to the highest standard 
  • Utilising company DMS (JMG uses Titan) proficiently and accurately and all Microsoft Office Applications
  • Creating, costing and closing Repair Orders where required
  • Manage department P&L, exceed targets all financial targets and CSI
  • Work with manufactures on implementing business objectives
  • An experienced Dealership Service Manager who is outwardly engaging and a proven change leader
  • A People Leader, we want you to lead by example and drive expectations across the department
  • A motivated Leader with an excellent track record of creating and acknowledging a high performing team
  • A Leader whose values are aligned to exceeding customer expectations and able to achieve department buy-in to their strategy 
  • Rounded business acumen
  • A strong communicator 
  • Become a part of a multi-franchise automotive group who have a commitment to promote from within
  • An excellent remuneration package with company vehicle
  • On-going training and future development with lots of support
How to APPLY - below online (CV preferably in WORD format).
Your enquiry is confidential; NOTE, we will only consider applicants with the required experience as a Dealership Service Manager.
Please contact Chris Deich on 0413 133 309 / Chris@LeopardRecruitment.com.au