Data Analyst

Mint Talent - API

Exciting opportunity for new data analysts

About the Role
This role will be our first Australian based Data Analyst - make this role your own and the world is your oyster!
Swanky believe in recognising leaders within our teams and turning them into leaders within our business so there is definitely room to grow. 
Ideally, you have experience of conversion rate optimisation and customer insight development, and will be able to understand and engage with our analysis program flow - and inform improvements to it. 
Responsibility / Skills:
  • Develop our analytical process - particularly expediting how we turn customer data into insight and therefore action
  • Developing flexible insight solutions across every stage of the customer journey (acquisition, conversion and retention) to facilitate quicker learnings. 
  • Coaching and mentoring to up skill the company through advancing their use of data, including analysis, interpretation and presentation of data 
  • Turn data and ideas into action by supporting the team with test ideation, strategy and presentation (including supporting with every stage of the testing process) 
  • Internal reporting - this role could handle internal reporting (on our impact), and client reporting (both internally for learning and for the client) with a view to establishing ourselves as the source of truth for our clients data-led decisions 
  • Research and development - advising and assisting with the analytical setup and ongoing management of new websites. To include the research and development of analytical opportunities during and prior to the new build stage of client engagement 
This will involve having skills in the following areas:
  • Data analysis across all stages of the customer journey (acquisition, conversion & retention) and all areas of eCommerce performance. 
  • Being able to create a story that communicates customer behaviour and reporting on client performance. 
  • Being data curious and have the capability to figure out what the data says, and more importantly, why
  • Be a great data communicator - being able to relay data in a way that is accessible to everyone 
  • Enjoy collaborating on projects
  • Be able to create an insight generation programme, including knowing how to understand the customer, buying process and interpret the data outputs/customer feedback across quant and qual data
  • Be a problem solver and enjoy being able to find the solution to a business/customer issue 
  • Proven experience in a data analytics role - preferably with experience of conversion rate optimisation process
  • Experience using split testing software - valuable but not necessary
  • Familiarity with Agile frameworks
  • Ability to document and troubleshoot errors
  • Excellent communication skills
  • Attention to detail
  • Analytical mind and problem-solving aptitude
  • Strong organisational skills
  • Intimate knowledge of Google Analytics, Google Tag Manager and/or Heap, Adobe, CoreMetrics
  • Experience using heat-mapping and recording softwares like HotJar, CrazyEgg, FullStory, ClickTale and equivalents
  • Experience using PickFu, SurveyMonkey, Qualtrics and equivalents
  • Starting salary of $70k 
  • Opportunity to grow and shape the position