Product Manager

Kingfisher Recruitment (Singapore) Pte Ltd

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SISTIC is Singapore’s leading ticketing services company and one of the country’s top e-commerce sites. We provide ticketing services and solutions for more than 1,200 events each year, working with event promoters on some of the hottest global and local acts. Be it a pop concert, a musical, theatre, family entertainment or a sports event, we work with our partners to build lasting memories, ensuring you can purchase tickets to any performance easily and securely via a vibrant marketplace that caters to your shopping style.

Being Product Manager
You are an experienced product strategist and communicator who is passionate about coming up with product solutions to drive business goals, we would like to invite you to join our team as a Senior Product Manager.

This role will require you to be able to distil, document and evangelise SISTIC’s product vision while working in an agile and fast-paced environment, using the latest and best practices across product planning, customer experience, product discovery, and product development.

In Your Role
  • Lead ideation, development, launch, and iteration of approaches to improve revenue and user experience for our site across desktop, mobile and apps
  • Conduct market and competitor analysis to assess market needs and ensure products are competitive
  • Gain a deep understanding of the user experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Influence stakeholders through constant evangelism to build cross-functional buy-in and commitment to a shared product vision
  • Develop and implement quarterly product roadmaps to provide a balance of business needs and customer/consumer experience priorities within the context of delivering SISTIC's strategic themes
  • Think multi-platform. We're across online, mobile, video, social and events - so how can we build great products and content cleverly across all these mediums.
  • Test and measure everything and integrate quantitative and qualitative analysis into all product and management decisions
  • Work closely with the Product Design and UX team and keep an ear out to our users through social networks, conversations with our sales team, events and face-to-face to continuously make improvements, get new ideas and get a better understanding of our consumers.
  • Manage the entire product lifecycle, from identifying user needs, planning the business case to creating products and services that are valuable, usable and feasible
  • Work closely with the Client Service, Business Development & Marketing team to communicate product benefits, positioning and targets
  • Take the initiative in delivering communications and conducting regular brainstorming sessions across the organisation on product features and performance, as well as acting as the key liaison for training needs as emerging products are launched
Competencies Includes
  • Expert on modern forms of product planning, customer discovery, product discovery, product development process and execution
  • Strong analytical, business, project management, and organizational skills
  • Exceptional influencing skills
  • Self-motivated, positive-thinking, team player, leader, problem-solver
  • Entrepreneurial and commercially minded, highly creative, and able to innovate quickly
  • Passion for data, testing, and building a world-class customer experience
 
Requirements
  • Bachelor degree, MBA beneficial
  • 4+ years of product management experience
  • In-depth knowledge of web standards in design and usability
  • Agile or scrum certification preferred
  • Expertise in product development tools (like JIRA, Confluence) preferred
  • Understanding of SEA online/mobile lifestyle, entertainment and sports. Interest in ticketing services market and competitive landscape a plus

Perks In Play
  • Mentorship and career guidance
  • An atmosphere of inclusion and collaboration
  • Regional network connections and opportunities
  • Constant innovation and discovery challenge
  • Fun and product-focused culture
 
SISTIC Culture
  • Drive Excellence
  • Be a positive team player
  • Engage constructively, disagree and commit
  • Demonstrate Accountability
  • Exercise Good Judgement