Level 1/1.5 IT Support Analyst - Large School Environment

AC3

Join a fun & friendly team. Training & growth opportunities. Wide range of technologies (Windows, Mac, Networks, AV). Onsite parking. Hornsby area

  • Join a large & highly reputable School 
  • Friendly team & approachable Manager
  • Training provided & growth opportunities
  • Hornsby area onsite Parking provided 
  • Gym, Aquatic Centre, Childcare & other benefits
  • $50,000 -$55,000 + Super per annum
Organisation

This leading school based in Hornsby area, is on the lookout for an IT Support Analyst to join their friendly & professional IT team and assist with the various requests & IT related issues from students, staff, families and external providers.

Reporting to the IT Manager, your key role will be to provide IT support to thousands of users working in both Mac & Windows environments.

Position

Joining the technical support team, you will be the first point of contact and will provide IT technical support to thousands of users, in a mix Mac & Windows based environment. 

Some of your key responsibilities will be:
  • Providing Level 1 & 2 technical support either by telephone, email, remote or face to face.
  • Troubleshooting software and hardware issues in Mac & Windows based environments (Mac OS, iPhones, iPads, Windows OS, Microsoft Office Suite, emails, networking, etc.)
  • Installation and deployment of software packages
  • Field support on two campuses
  • Perform user account administration maintaining user access in the various Systems and Software
  • Coordinating repairs with 3rd party service providers
  • Assist with logistics, moving and placement of equipment between campuses
  • Good record keeping and effective use of the ITSM ticketing system
  • Basic network support and troubleshooting
  • Basic Audio-Visual support
  • Updating clients on progress during problem resolution
  • Maintain Knowledge base to facilitate prompt resolution of incidents
  • Liaising with vendors and suppliers 
  • Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume.
Technical requirements
  • 1+ years of experience supporting and troubleshooting Windows & Mac devices and software in medium to large organisations
  • IT support experience (via phone, email, remotely or face to face)
  • Good technical knowledge across  Mac OS, Windows 8/10, Microsoft Office Suite, Office 365 and Audio-Visual equipment
  • Knowledge and understanding of networked environments e.g. Wifi, VPN, LAN/WAN
  • Excellent analytical, diagnostic and problem-solving skills
  • Ability to document clearly and efficiently
  • Ability to work independently and show initiative
  • Ability to focus and follow procedures carefully
  • Good knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management. 
  • IT degree or equivalent qualification and relevant IT certifications
  • Excellent communication and presentation skills
  • Outstanding Customer Service skills
  What's in it for you?
  • Opportunity to start or pursue a career in the IT field in a friendly environment
  • Hornsby area - onsite parking
  • Gym, Aquatic Centre, Childcare & other benefits
  • Meal vouchers provided during term time
  • Enjoy working on a wide range of technologies
  • Growth & development opportunities
If you are interested in the position and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Due to the large number of CVs we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future.