Level 2 IT Support/ Junior Systems Administrator

AC3

Excellent opportunity to take a step up in your career. Training and support. Friendly team. Exposure to projects and new technology. On-site parking.

  • Lane Cove /Chatwood location - Onsite parking
  • Permanent opportunity - Immediate Start
  • Grow and Development opportunities
Organisation & Role
This leading school based in Lane Cove/Chatswood area is on the lookout for a Junior Systems Administrator to join their friendly & professional IT team. You will assist with the various requests & IT related issues from students, staff, families and external providers.

Reporting to the IT Manager, your key role will be to provide Level 2 IT support to thousands of users working in both Mac & Windows environments.

Position
The System Administrator provides and supports Information and Communications Technologies that enhance the quality, delivery and effectiveness of teaching, learning and administration at the College.

Some of your key responsibilities will be:
  • Providing level 2 technical support either by telephone, email, remote or face to face.
  • Troubleshooting software and hardware issues in Mac & Windows based environments (Mac OS, iPhones, iPads, Windows OS, Microsoft Office Suite, emails, networking, etc.)
  • Support devices in preparation of images, deploying updates and managing end-point protection
  • Support the Active Directory environment including group policy updates and deployment
  • Support various applications and integrations
  • Update clients on progress during problem resolution
  • Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume.
Technical requirements
  • 3+ year of experience supporting and troubleshooting level 2 issues in a medium to large company
  • Proven technical knowledge across Mac OS, Windows 7/8/10, Network, Infrastructure and Security
  • Good knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management. 
  • Python or PowerShell scripting experience beneficial
  • IT degree or equivalent qualification and relevant IT certifications
  • Excellent communication and presentation skills
  • Understanding or experience with VMware highly regarded
  • Outstanding Customer Service skills
What's in it for you?
  • Opportunity to grow your career in the IT field within a friendly environment
  • Work within core business hours
  • Approachable Manager and growth opportunities
  • Lane Cove/ Chatswood area - onsite parking
  • Meal vouchers provided during term time
  • $70,000 - $80,0000 + super depending on experience
If you are interested in the position and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Due to the large number of CVs we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future.