Change Manager - Salesforce Implementation

PS&C Group

Customer experience business transformation project, ASX listed company, Top contractrates

  • Melbourne CBD location, Part-Time
  • Customer experience business transformation project,
  • Contract position with long term outlook
Lengthy contract position (part time 3 days a week..potential 5 days a week at later stages) for an established Change Manager who has strong experience with Salesforce, Customer Experience and new system implementation programs

Key Responsibilities
  • Establish a structured change management approach
  • Manage stakeholder groups and interests
  • Ensure integration of customer change management activities into overall program plan and individual project plans
  • Lead Change Management workshops, Change Advisory and Change Lead work
  • Identify, analyse and prepare risk mitigation tactics, and identify and manage anticipated resistance to change
Experience
  • Change, communications plans and strategies
  • Business Impacts Assessments
  • Training plans
  • Training materials Development (Instructional Writing/Design) and scheduling
  • Demonstrated experience leading project internal and external change planning and executing.
  • Experience applying SCRUM/agile methodologies
  • Capability to effectively deal with complexity, challenging the current wisdom and driving change

Salesforce change project experience is highly desirable but not mandatory

About us
PS+C Artisan is a Platinum Tier Salesforce® Partner that specialises in optimising customer systems by helping you with the groundwork to get the most out of your Salesforce® implementation. PS+C Artisan is also a Salesforce Marketing Cloud Partner and consulting partner for the core Salesforce Sales/Service/Community/App Clouds.

Benefits
  • Competitive paid parental leave is available for eligible employees.
  • We allocate a training budget to support your professional development.
  • We promote employee engagement and achievement supporting company success
  • Strong management support, career advancement opportunities, a collaborative team, and excellent knowledge base to ensure success.
  • Social Events/Functions
  
Additional Information
As the team expect a high volume of applications, we appreciate your patience to allow for a timely and fair process for all.
  
PS +C Group (ASX:PSZ) are an equal opportunity employer.  To be eligible to apply, you must have full working rights in Australia.