Customer Service Representative

Aura Consulting

Combine your strong call centre skills with a passion for customer service. Full training will be provided for this inbound client service role.

  • Customer Service | Rotating rosters | Perm and Temp
  • Supportive and friendly working environment | Training Provided
  • Various locations in Auckland
Company
Work for a company who is a leader in their class for customer experience as well as their focus on innovation and the community.With excellent training and development opportunities, and genuinely caring about each and every employee, this is a company that people want to work for!  

Role
Join this small, supportive team in the role of Customer Service Officer. You will be the first point of contact for all inbound queries across all products offered and ensuring superior levels of customer service.
Be excited about having autonomy in a mature yet fun environment.

Responsibilities
  • Work in their inbound contact centre
  • Building strong relationships with customers
  • Providing value at every opportunity
  • Handling inbound calls from customers with outstanding service
  • Assisting customers with their wide range of enquiries
  • Educating customers on new products that enhance their experience
  • Handling a range of ad-hoc requests and queries
  • Troubleshooting technical issues regarding online platforms
  • Going that extra mile for customers, building genuine relationships over the phone

Skills and experience
  • Demonstrated customer service skills 
  • Call centre experience is desirable but not essential
  • Team player with a passion for helping others
  • Excellent communication skills
  • The desire to work in an environment  
  • Credit rating 500+
  • Clear criminal conviction history
What's in it for you?
  • Excellent training 
  • Friendly, relaxed, sociable work culture
  • Supportive management team with extensive industry knowledge 
  • Working on a rotating roster between hours of 7am - 9pm Monday - Friday and 8am - 6pm Saturday and Sunday

Apply 
If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the 'Apply" button to submit your application.
For further information please call Christina Heir from Aura on 09 217 3625.
Please note that all applications will be acknowledged electronically unless otherwise specified.
Visit our website for more opportunities www.auraconsulting.co.nz