Customer Service Delivery

Aura Consulting

Fantastic opportunity to join a successful organisation to assist with chasing up and clearing outstanding tickets in the system with key accounts

  • Temporary position | Immediate start
  • Answer technical support queries and accurately update cases in the ticketing
  • Eden Terrace location | $25 - $30 per hour
  • Temporary position - ongoing with permanent potential | Immediate start
  • Answer technical support queries and accurately update cases in the ticketing
  • Eden Terrace location | $25 - $30 per hour
Provide telephone, email and online chat technical support to customers. As part of the service delivery team, this position will also be instrumental in creating, and maintaining documentation, process standards, and service levels.
  
Responsibilities:
  • Provide telephone, email and online chat technical support to customers
  • Answer technical support queries and accurately update cases in the ticketing system
  • Provide customer support and proactive follow up when appropriate
  • Research, investigate, and evaluate problems
   
Skills and experience
  • A customer centric mindset and ability to go above and beyond
  • Learning agility to develop your technical knowledge and professional skills
  • Possesses a clear, understandable phone manner
  • Must have previous customer service experience.
  • Advocate customer issues within Tech Support to improve products, service and efficiency
  • Excellent writing and communication skills.
  • Strong communication skills and be a team player
  
 Personal attributes
  • Results-oriented and self-motivated
  • Confident manner in face-to-face interactions and on the phone
  • Excellent presentation skills
  • Team player
  • Ability to work under pressure and to deadlines
  • Ability to maintain composure in stressful situations
Apply 
Apply now and for further information please call Christina Heir from Aura on 09 217 3625.
Please note that all applications will be acknowledged electronically unless otherwise specified.
Visit our website for more opportunities www.auraconsulting.co.nz