Field Service Engineer

AMG Talent Solutions

Exciting opportunity for a customer focused engineer to join the team in NSW. Working with a global leader in minimally-invasive clinical solutions.

  • Ground breaking products, revolutionising existing treatment methods
  • Global leader associated with high quality among consumers
  • Be proud to represent your company and their ground breaking solutions!
This is a critical customer facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation and servicing of our medical equipment in line with our regulations and policies.
Responsibilities include:
  • Working collaboratively with the wider organisation to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process. 
  • Providing best-in-class service to our customers with technical support, maintenance and repairs on equipment.
  • Determining most cost effective repair/solution to minimise customer downtime.
  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
To be successful in this role, you will ideally have a degree level education or equivalent in Electronics, Electrical Engineering or Biomedical Engineering with experience in customer facing service engineering background within medical equipment industry. Furthermore, you will have strong IT Skills, interpersonal skills and ability to work in a fast paced environment.

The successful candidate will receive a very attractive salary package, a car allowance with fuel and tolls covered by the company. Extensive training, tools and support equipment provided.