Customer Service Representative

Wisdom Homes

Your residential project home builder experience will see you succeed and grow with a company that is all about people and you!

  • Live in the South West - Work in the South West
  • Join a supportive team focused on delivering the best customer experience
  • Work for an award-winning builder who is people focused
Are you an energetic and motivated individual with career aspirations or experience in residential building or construction?  Do you strive to go the extra mile to deliver an exceptional customer experience?
This could be the opportunity for you.

Wisdom Homes is a Market Leading and Award-Winning residential builder specialising in the construction of high-quality homes. Our strong reputation is based on our design excellence, quality of construction, competitive pricing and outstanding customer service. Wisdom Homes continues to lead the way in new home designs, pools and lifestyle solutions offering our customers a full turnkey experience.

Working from our Head Office based at Gregory Hills, this is an excellent opportunity for you to join our team of Customer Experience professionals to shine and make our customers feel truly special throughout the process of building their dream home.

A typical day involves:  
  • Building and maintaining strong customer relationships with new and existing clients and exceeding their expectations
  • Project management of the approval and compliance process  
  • Working closely with internal and external stakeholders to support the approval process
  • Building relationships with Councils facilitate the required approvals inclusive of CDC/DA submissions
  • Liaising with appropriate lenders/brokers as required for loan documentation to ensure a smooth transition for customers
  • Maintaining and tracking holistic workflows and checklists from deposit to settlement  
  The successful candidate will have:
  • Prior experience in the project home building industry or council planning and development (CDC submissions/approvals) would be an advantage
  • Prior experience in a customer service and administration role
  • A team player with a positive attitude
  • Strong attention to detail
  • Highly developed interpersonal skills and the ability to build relationships quickly both within the business and with customers
  • Ability to thrive in a fast paced environment with excellent multitasking ability
  • Experience with Microsoft Office and the use of databases would be an advantage
  What's in it for you?   
  • Employee benefit and Reward and Recognition programme
  • Close to gyms, cafes and shopping centres
  • Corporate uniform provided
  • Supportive team and company culture
  • Regular company social and community events
  • Ongoing training, development and career progression
  • A fun, vibrant and close-knit collaborative culture
  What are you waiting for?  

Flexible working hours will be considered for the right person.

The next step is up to you! To apply please click the "Apply Now" or contact Carla Treuer – Wisdom Homes Talent and Capability Specialist on (02) 4605 5586 for a confidential chat.