Customer Experience Advisor | The BUSY Group | Southport

The BUSY Group

We are seeking highly motivated professional to join our National Contact Hub based in Southport.

  • Leading not for profit organisation
  • Based in our Southport Head office
  • Full time fixed term contract for 12 months
Our vision is to improve social equity through having more people in jobs, more people learning new skills, and more communities exposed to positive change.

About BUSY...
The BUSY Group is a not-for-profit organisation providing training, employment and community programs through our 4 business entities and across 48+ locations Australia-wide.  We have over 40 years' experience empowering job seekers, workers and businesses through our recruitment, apprenticeship and traineeship, employment and community programs. 

A bit about you...
The primary purpose of the Customer Experience Advisor is to establish and maintain professional working relationships with a range of different people to align them with employment, apprenticeships and training opportunities.

You will be managing both inbound and outbound calls, assisting with general enquiries and offering solutions through the extensive range of services that The BUSY Group offers nationally.

At BUSY our Customer Experience team are a step above the rest because the service that they offer is truly extraordinary.  Our call KPI’s aren’t tied to call times, but rather the ability to listen to customers and identify all the possible ways that we can help them, providing a personalised and memorable experience at every opportunity.

This position is full time on a fixed term contract for 12 months

A bit about your experience and quals...
To ensure success in this role you will possess the following; Exceptional customer service experience in a similar role; background working with multiple computer systems and delivering exceptional service to a wide variety of people; demonstrated ability to multi-task, prioritise and manage time effectively.
Our successful candidate will have a professional phone manner and well developed communication skills; previous experience where you have listened, empathised and understood customer challenges and opportunities and provided a range of tailored solutions; and previous experience working in a contact centre environment. Experience managing multimedia and social media response channels would be advantageous and above all, your values align with ours we highly recommend you visit:
What’s in it for you….
You will have the opportunity to work with an organisation that makes a difference in the community.  You will get the chance to actively participate  and support in a inclusive culture, acting with integrity, across The BUSY Group.

We are an industry leader, who actually lives our values.  You would be joining a diverse, strong, successful and innovative organisation who meets its mission by changing people’s lives.

How to apply....
Our preferred method of application is on the BUSY At Work website:  

Candidate care is important to us, so you will hear from us at some stage in the process, either via phone or email.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

This position is subject to obtaining a Criminal History and Working with Children Check.

If you don't have a current blue card, to avoid delays, we suggest you complete an online application at the link below, selecting jobseeker:

The BUSY Group is an organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.